Runbook: an export at the end of a contract, and deletion 30 days later

Project: Engineering
Type: Task
Status: Done Done
Priority: Medium
Reporter: Ana Ruiz <ana.ruiz@acme-hq.example>
Assignee: Oskar Lund <oskar.lund@acme-hq.example>
Labels: data-export
Components: infrastructure
Sprint: Sprint 49
Parent: ENG-1601 Data export for leaving customers
Created: 5 Aug 2026, 08:15 UTC
Updated: 24 Aug 2026, 09:30 UTC
Resolved: 24 Aug 2026, 09:30 UTC

Description

Who may start an export for a customer who is leaving (a SUP ticket and Ana's or Rafael's OK), how the customer is told, when deletion runs (30 days after the contract's last day) and when backups have aged out (35 days after that).

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