Phone-code screen: tell people to use the newest text

Project: Engineering
Type: Story
Status: To Do
Priority: Medium
Organization: Northgate
Reporter: Noor Haddad <noor.haddad@acme-hq.example>
Assignee: Aiko Tanaka <aiko.tanaka@acme-hq.example>
Labels: northgatephone-codes
Components: portal
Sprint: Sprint 54
Story points: 1
Created: 12 Oct 2026, 09:30 UTC
Updated: 12 Oct 2026, 09:30 UTC

Description

Northgate's Wigan site on Saturday (SUP-1222), and Greenhollow before it: workers typed the code from an older text, five wrong tries started the 15-minute wait, and they did it again. Each new request replaces the previous code.

Acceptance criteria

Under the code field: "Use the code from the newest text. Asking again replaces the old code."
The lock message says how many minutes are left.

Linked issues

relates to SUP-1222 Northgate: Saturday, workers stuck on 'too many tries' and nobody answering Done

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