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Engineering / ENG-1825

EU mail account: hard bounces don't reach identity-service

Project
Engineering
Type
Bug
Status
Done Done
Priority
Medium
Reporter
Elif Yildiz <elif.yildiz@acme-hq.example>
Assignee
Elif Yildiz <elif.yildiz@acme-hq.example>
Labels
data-residency
Components
notifier
Fix versions
notifier 2026.10.23
Sprint
Sprint 53
Created
21 Oct 2026, 13:20 UTC
Updated
23 Oct 2026, 09:00 UTC
Resolved
23 Oct 2026, 09:00 UTC

Description

Hard bounces from the EU account aren't marked on the person (ENG-1387): the bounce webhook is only set up on the US account. The bounce-rate alarm per account works; the per-person mark doesn't.

Set the webhook up on the EU account; the handler checks which account a bounce came from.

Comments (1)

Elif Yildiz ยท 23 Oct 2026, 09:00 UTC

Webhook live on the EU account. Replayed 14 bounces from its log since 16 October.