Incident summaries
By Oskar Lund · created 25 Jun 2026, 14:00 UTC · last updated 26 Oct 2026, 10:30 UTC · version 9
incidentsoperationscustomers
Short summaries of SEV1 and SEV2 incidents, written so support and sales can share them with customers. The full review of each is a topic in Emargen on the Incidents list; the incident itself is its OPS issue.
| Incident | When | Severity | What customers saw | Summary |
|---|---|---|---|---|
| OPS-41 | night of Wed 2 Sep | SEV2 | password sign-in slow in the EU for about three hours; 11 night-shift sign-ins at one Northgate site refused for 21 minutes | OPS-41 |
| OPS-33 | Wed 17 Jun | SEV2 | phone codes to UK and Irish numbers up to two hours late | OPS-33 |
Incidents before June 2026 are in the old incident log in the repositories' wiki.
Not incidents
- Sat 24 Oct: Kelderby's first switch weekend (OPS-51) had no incident. The Ghent drivers missing from their Entra ID group were a support ticket (SUP-1261), fixed by Kelderby; all 19 were signed in by 08:10.
- Fri 16 Oct: the Mailcrest EU account switch-over (OPS-50) went as planned.
Change history
| Version | Date | Who | What |
|---|---|---|---|
| 1 | 25 Jun 2026 | Oskar | OPS-33 |
| 6 | 4 Sep 2026 | Oskar | OPS-41, first summary |
| 7 | 16 Sep 2026 | Oskar | OPS-41, after the review |
| 9 | 26 Oct 2026 | Oskar | Kelderby's first weekend: not an incident |