ACME HQDemo work items and pages, made up for Emargen's demo. Not a real company.
Engineering / ENG-1655

Notice email subjects garble names with umlauts

Project
Engineering
Type
Bug
Status
Done Done
Priority
Medium
Organization
Almwerk Foods
Reporter
Elif Yildiz <elif.yildiz@acme-hq.example>
Assignee
Elif Yildiz <elif.yildiz@acme-hq.example>
Labels
almwerk
Components
notifier
Fix versions
notifier 2026.08.31
Sprint
Sprint 50
Created
21 Aug 2026, 09:40 UTC
Updated
31 Aug 2026, 08:00 UTC
Resolved
31 Aug 2026, 08:00 UTC

Description

Almwerk (SUP-1114): "Access request from Jürgen Höller waiting" arrives as "Access request from Jürgen Höller waiting". The body is fine.

notifier writes the Subject header raw instead of encoding it (RFC 2047), so Outlook reads it as Latin-1. Small fix in the mail builder. Every customer with non-ASCII names is affected; Almwerk and Vossberg most.

Linked issues

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