Support / SUP-1114
Almwerk: names with umlauts garbled in notice email subjects
Description
Hallo,
in den Betreffzeilen Ihrer E-Mails werden Namen mit Umlauten falsch angezeigt: "Access request from Jürgen Höller waiting" kommt als "Access request from Jürgen Höller waiting" an. Screenshot anbei. Outlook 365.
Lg, Lisa Pichler
Linked issues
- relates to ENG-1655 Notice email subjects garble names with umlauts Done
Comments (4)
Elif Yildiz · 21 Aug 2026, 09:40 UTCInternal note
ENG-1655. notifier writes the Subject header raw instead of encoding it (RFC 2047), so Outlook reads it as Latin-1. Small fix in the mail builder. Every customer with non-ASCII names is affected; Almwerk and Vossberg most.
Yusuf Demir · 31 Aug 2026, 08:30 UTC
Fixed this morning: subjects now show names as they should. Thanks for reporting it.
Lisa Pichler · 31 Aug 2026, 09:15 UTC
Passt, danke.
Hi Lisa, thanks for the screenshot. Reproduced with a test person called Jürgen: the name is right in the email itself but garbled in the subject. Passing it to engineering.