Support / SUP-1036
Kelderby: which email for the import, mail address or UPN?
Description
For the import: should the email column be people's mail address or their Entra ID UPN? For most people they're the same, not for all.
Comments (3)
Henrik Lund · 17 Jul 2026, 08:40 UTC
OK, we'll export UPNs.
Clara Rossi · 17 Jul 2026, 09:00 UTC
Closing.
Hi Henrik, use the address Entra ID sends at sign-in, which for your set-up is the UPN. We match that to the email on the person's account.
Where the import has a different address, the person will get "No account found for this sign-in" after their depot switches, and an administrator has to correct it then. So it's worth exporting UPNs rather than mail addresses.