Projects / SUP
Support
Customers' requests and questions, from every customer's administrators and IT teams.
Lead: Ines Costa · 362 issues
| Key | Summary | Status | Assignee | Updated |
|---|---|---|---|---|
| SUP-1268 | Kelderby: who is on for weekend 2 and on go-live day? | Waiting for customer | Clara Rossi | 28 Oct 2026 |
| SUP-1267 | Corran: the pilot's numbers in writing after the mid-point call | Done | Ben Carter | 28 Oct 2026 |
| SUP-1269 | Brakeline: can Callum see and approve the requests at the North depots? | Done | Pia Lang | 28 Oct 2026 |
| SUP-1266 | Halden Foods: where can we see that our data is in the EU? | Done | Clara Rossi | 28 Oct 2026 |
| SUP-1250 | Tejo Fresh (prospect): security questionnaire, 52 questions | In Progress | Tom Weber | 27 Oct 2026 |
| SUP-1261 | Kelderby: Ghent drivers refused by Entra ID on switch morning | Done | Tom Weber | 27 Oct 2026 |
| SUP-1263 | Kelderby: requests from Rotterdam drivers working at Antwerp don't come to Antwerp | Done | Clara Rossi | 27 Oct 2026 |
| SUP-1254 | Kelderby: depot list and test accounts for the pilot depots | Done | Clara Rossi | 27 Oct 2026 |
| SUP-1265 | Northgate: what can ACME give us for the December audit? | In Progress | Ben Carter | 27 Oct 2026 |
| SUP-1262 | Halden Foods: countersigned DPA and sub-processor list | Done | Maja Schulz | 27 Oct 2026 |
| SUP-1219 | Brakeline: can requests go to a deputy while a depot manager is away? | In Progress | Pia Lang | 26 Oct 2026 |
| SUP-1264 | Kelderby: duplicate people after the first single sign-on weekend | Done | Yusuf Demir | 26 Oct 2026 |
| SUP-1251 | Kelderby: single sign-on weekend 1 (Rotterdam, Antwerp, Ghent) | Done | Clara Rossi | 26 Oct 2026 |
| SUP-1260 | Kelderby: 'No account for this sign-in' for some people on switch morning | Done | Tom Weber | 26 Oct 2026 |
| SUP-1257 | Halden Foods: penetration test summary when the report arrives | Done | Tom Weber | 26 Oct 2026 |
| SUP-1240 | Northgate: team leads ask for access exports | In Progress | Ben Carter | 23 Oct 2026 |
| SUP-1259 | Vossberg: depot managers approving at 10 depots in November, what to prepare? | Done | Clara Rossi | 23 Oct 2026 |
| SUP-1258 | Brakeline: email says '3 requests moved to you', do I need to do anything? | Done | Pia Lang | 23 Oct 2026 |
| SUP-1253 | Brakeline: show where a moved request waited, in the audit log export | Done | Ben Carter | 23 Oct 2026 |
| SUP-1184 | Leeds requests missing | Done | Ines Costa | 23 Oct 2026 |
| SUP-1211 | Halden Foods: who can read the sign-in log, and how long is it kept? | Done | Yusuf Demir | 22 Oct 2026 |
| SUP-1207 | Kelderby: can depot managers approve agency drivers for one shift? | In Progress | Ana Ruiz | 22 Oct 2026 |
| SUP-1225 | Kelderby: switching a depot back on a Saturday, how long and who? | Done | Tom Weber | 22 Oct 2026 |
| SUP-1256 | Brakeline: Hull requests waiting for Owen again | Closed | Pia Lang | 21 Oct 2026 |
| SUP-1255 | Northgate: are people told when an unanswered request is closed? | Done | Ines Costa | 21 Oct 2026 |
| SUP-1196 | Ridgeway: webhooks so our warehouse system hears about access decisions | Open | Ines Costa | 21 Oct 2026 |
| SUP-1221 | Almwerk: Access report prints ö as empty boxes | Done | Yusuf Demir | 20 Oct 2026 |
| SUP-1150 | Parcelwise: portal in Dutch for hub managers? | Open | Ana Ruiz | 20 Oct 2026 |
| SUP-1252 | Parcelwise: can two hub managers test the Dutch portal? | Closed | Ana Ruiz | 20 Oct 2026 |
| SUP-1249 | Vossberg: notification emails come from new servers since Friday | Done | Yusuf Demir | 19 Oct 2026 |
| SUP-1243 | Vossberg: the inbox's depot view shows only 50 of 73 waiting requests | Done | Ines Costa | 16 Oct 2026 |
| SUP-1248 | Greenhollow: export of September's failed sign-ins for our auditor | Done | Yusuf Demir | 16 Oct 2026 |
| SUP-1245 | Kelderby: who approves when a depot manager is on holiday? | Done | Ana Ruiz | 16 Oct 2026 |
| SUP-1247 | Almwerk: any news on the German portal? | Closed | Ana Ruiz | 15 Oct 2026 |
| SUP-1215 | Greenhollow: phone number with spaces says 'saved' but keeps the old number | Done | Yusuf Demir | 15 Oct 2026 |
| SUP-1246 | Brakeline: Hull driver's request for Grimsby went to Hull's manager | Done | Pia Lang | 15 Oct 2026 |
| SUP-1244 | Corran: can a depot manager approve straight from the email? | Done | Yusuf Demir | 14 Oct 2026 |
| SUP-1212 | Kelderby: confirming the pilot depot list and test accounts | Done | Clara Rossi | 14 Oct 2026 |
| SUP-1223 | Vossberg: Okta sign-in refused at every depot after certificate rotation | Done | Oskar Lund | 14 Oct 2026 |
| SUP-1241 | Marlow: can approvers be required to use MFA, like admins? | Done | Mira Holm | 13 Oct 2026 |
| SUP-1242 | Vossberg: any news on accounts made from Okta? | Done | Ines Costa | 13 Oct 2026 |
| SUP-1231 | Parcelwise: can one hub manager approve for two hubs? | Done | Yusuf Demir | 12 Oct 2026 |
| SUP-1227 | Greenhollow: October invoice arrived twice | Done | Ines Costa | 12 Oct 2026 |
| SUP-1222 | Northgate: Saturday, workers stuck on 'too many tries' and nobody answering | Done | Yusuf Demir | 12 Oct 2026 |
| SUP-1233 | Brakeline: asked to sign in again for every link in the emails | Done | Pia Lang | 12 Oct 2026 |
| SUP-1230 | Tejo Fresh (prospect): would their data stay in the EU? | Done | Tom Weber | 12 Oct 2026 |
| SUP-1228 | Vossberg: Lüneburg access gone after a merge? | Done | Yusuf Demir | 12 Oct 2026 |
| SUP-1220 | Brakeline: can Jade Turner approve at Doncaster too? | Done | Pia Lang | 12 Oct 2026 |
| SUP-1226 | Corran: can new drivers ask for access from home before their first shift? | Done | Yusuf Demir | 12 Oct 2026 |
| SUP-1224 | Marlow: MFA reset, phone lost in the blast freezer | Done | Yusuf Demir | 12 Oct 2026 |
| SUP-1202 | Kelderby: please check our depot managers' approver roles when we're done | Done | Clara Rossi | 9 Oct 2026 |
| SUP-1217 | Corran: two Livingston drivers have two records each | Done | Yusuf Demir | 9 Oct 2026 |
| SUP-1216 | Ridgeway: set up our new Dayton depot | Done | Yusuf Demir | 8 Oct 2026 |
| SUP-1087 | Northgate: site managers still can't approve their own staff | Done | Ben Carter | 8 Oct 2026 |
| SUP-1214 | Marlow: Access report for Daventry shows nobody | Done | Yusuf Demir | 8 Oct 2026 |
| SUP-1203 | Brakeline: manager of Grimsby and Immingham sees only Grimsby's requests | Done | Ines Costa | 8 Oct 2026 |
| SUP-1213 | Vossberg: Monday's import deactivated 3 people on parental leave | Done | Yusuf Demir | 8 Oct 2026 |
| SUP-1204 | Northgate: check our 12 site managers' accounts before Thursday | Done | Yusuf Demir | 8 Oct 2026 |
| SUP-1210 | Parcelwise: Almere hub test sign-in fails with AADSTS50011 | Done | Yusuf Demir | 7 Oct 2026 |
| SUP-1209 | Corran: pilot emails come from 'ACME Portal (test)' | Done | Clara Rossi | 7 Oct 2026 |
| SUP-1208 | Marlow: authenticator codes rejected for two admins | Done | Yusuf Demir | 7 Oct 2026 |
| SUP-1205 | Northgate: codes taking minutes at the early shift | Done | Oskar Lund | 7 Oct 2026 |
| SUP-1206 | Northgate: same at Wigan, codes very slow | Closed | Oskar Lund | 7 Oct 2026 |
| SUP-1195 | Vossberg: the Access report for the whole organisation never loads | Done | Yusuf Demir | 6 Oct 2026 |
| SUP-1080 | Vossberg: create and remove accounts from Okta automatically (SCIM) | Backlog | Clara Rossi | 6 Oct 2026 |
| SUP-1201 | Corran: pilot day 1, two Livingston drivers never got the password email | Done | Yusuf Demir | 5 Oct 2026 |
| SUP-1091 | Kelderby: can depot managers approve their own people before go-live? | Done | Ana Ruiz | 2 Oct 2026 |
| SUP-1200 | Northgate: can site managers approve now? | Done | Ben Carter | 2 Oct 2026 |
| SUP-955 | Brakeline: let depot leads approve drivers | Done | Ben Carter | 2 Oct 2026 |
| SUP-702 | Northgate: site managers approve their own staff | Closed | Ines Costa | 2 Oct 2026 |
| SUP-1198 | Kelderby: does sign-in put the depot on the approver role, or do we set it? | Done | Tom Weber | 2 Oct 2026 |
| SUP-1121 | Kelderby: depot managers approving, ahead of tomorrow's call | Done | Ana Ruiz | 2 Oct 2026 |
| SUP-1187 | Corran pilot: what we need from them and what we set up | Done | Clara Rossi | 1 Oct 2026 |
| SUP-1199 | Brakeline: Callum covers Leeds approvals until Monday | Done | Ines Costa | 1 Oct 2026 |
| SUP-1153 | Kelderby: a short guide for depot managers on approving | Done | Clara Rossi | 1 Oct 2026 |
| SUP-1193 | Brakeline: depot managers approving this week, anything we need to do? | Done | Ines Costa | 1 Oct 2026 |
| SUP-1197 | Halden Foods (procurement): our sub-processor list | Done | Tom Weber | 30 Sep 2026 |
| SUP-1188 | Vossberg: after a merge, phone codes go to the merged-away record's number | Done | Yusuf Demir | 29 Sep 2026 |
| SUP-1194 | Almwerk: new invoice address after the renewal | Done | Ines Costa | 29 Sep 2026 |
| SUP-1192 | Corran: pilot people file, 'email already used' on 9 rows | Done | Yusuf Demir | 29 Sep 2026 |
| SUP-1064 | Ridgeway: tell our yard system when access is approved | Closed | Tom Weber | 29 Sep 2026 |
| SUP-1191 | Vossberg: re-homing 812 people, 6 rows 'depot not found' | Done | Yusuf Demir | 28 Sep 2026 |
| SUP-1190 | Vossberg: depot import done, anything to watch before we re-home people? | Done | Clara Rossi | 25 Sep 2026 |
| SUP-1148 | Vossberg: depot import file format | Done | Clara Rossi | 25 Sep 2026 |
| SUP-1189 | Marlow: please add our PO number to the September invoice | Done | Ines Costa | 24 Sep 2026 |
| SUP-1180 | Vossberg: list of the duplicate people still left | Done | Yusuf Demir | 23 Sep 2026 |
| SUP-1176 | Greenhollow: 'Resend code' stays grey on iPhones after the phone was locked | Done | Yusuf Demir | 23 Sep 2026 |
| SUP-1113 | Vossberg: about 300 people twice in the portal after Okta sign-in | Done | Yusuf Demir | 22 Sep 2026 |
| SUP-1171 | Vossberg: depot import file rejected, umlauts broken | Done | Clara Rossi | 22 Sep 2026 |
| SUP-1186 | Parcelwise: which record survives a merge? | Done | Yusuf Demir | 22 Sep 2026 |
| SUP-1185 | Northgate: Preston site manager locked out without typing anything wrong | Done | Yusuf Demir | 21 Sep 2026 |
| SUP-1183 | Greenhollow: two codes 20 minutes late on Saturday at Mallow | Done | Yusuf Demir | 21 Sep 2026 |
| SUP-1179 | Northgate: request approved but the yard gate still won't open | Done | Yusuf Demir | 18 Sep 2026 |
| SUP-1177 | Tejo Fresh (prospect): portal in Portuguese? | Done | Isabel Moreau | 18 Sep 2026 |
| SUP-1175 | Halden Foods (procurement): accessibility statement for the portal | Done | Tom Weber | 18 Sep 2026 |
| SUP-1159 | Almwerk: ACME's ISO 27001 certificate for our auditors | Done | Maja Schulz | 17 Sep 2026 |
| SUP-1151 | Northgate: audit log export times are in UTC, auditors want UK time | Done | Yusuf Demir | 16 Sep 2026 |
| SUP-1168 | Marlow: unlocked person locked again after one typo | Done | Yusuf Demir | 16 Sep 2026 |
| SUP-1152 | Parcelwise: sign-in loops between Microsoft and ACME on iPhones and Macs | Done | Yusuf Demir | 16 Sep 2026 |
| SUP-1172 | Marlow: new starter at Avonmouth never got the welcome email | Done | Yusuf Demir | 15 Sep 2026 |
| SUP-1147 | Almwerk: portal in German? | Open | Ana Ruiz | 15 Sep 2026 |
| SUP-1137 | Brakeline: drivers asked to sign in twice on the Leeds scanners | Closed | Yusuf Demir | 15 Sep 2026 |
| SUP-1169 | Brakeline: lockout notices go to all six administrators | Done | Yusuf Demir | 15 Sep 2026 |
| SUP-1166 | Parcelwise: contractors who are guests in our Entra ID get 'No account for this sign-in' | Done | Yusuf Demir | 14 Sep 2026 |
| SUP-1164 | Kelderby: passwords until the switch, and test accounts for each weekend | Done | Tom Weber | 14 Sep 2026 |
| SUP-1163 | Brakeline: Leeds manager becomes regional manager on Friday, what do we change? | Done | Yusuf Demir | 14 Sep 2026 |
| SUP-1162 | Vossberg: do people keep their access when a depot code is replaced? | Done | Clara Rossi | 14 Sep 2026 |
| SUP-1161 | Northgate: Wigan worker still can't get in after waiting 15 minutes | Done | Yusuf Demir | 14 Sep 2026 |
| SUP-1160 | Greenhollow: can the code text come from 'Greenhollow' instead of 'ACME'? | Closed | Yusuf Demir | 11 Sep 2026 |
| SUP-1158 | Marlow: where is the unlock button? | Done | Yusuf Demir | 10 Sep 2026 |
| SUP-1157 | Greenhollow: three workers told 'too many tries' at shift start | Done | Yusuf Demir | 10 Sep 2026 |
| SUP-1120 | Vossberg: home depot changes at sign-in for people with two depot codes in Okta | Done | Yusuf Demir | 10 Sep 2026 |
| SUP-1144 | Parcelwise: will ACME lock accounts after failed sign-ins? | Done | Mira Holm | 10 Sep 2026 |
| SUP-1142 | Vossberg: written statement on the attack for our security team | Done | Mira Holm | 10 Sep 2026 |
| SUP-1156 | Northgate: the exact lockout rule, for our audit file | Done | Ines Costa | 10 Sep 2026 |
| SUP-1135 | Northgate: Q3 audit, each team lead's people and access | Done | Ines Costa | 9 Sep 2026 |
| SUP-1133 | Brakeline: the bell shows the same notice three times | Done | Yusuf Demir | 9 Sep 2026 |
| SUP-1154 | Northgate: any date for site managers approving? | Done | Ben Carter | 9 Sep 2026 |
| SUP-1155 | Tejo Fresh (prospect): show depot managers approving in the demo? | Done | Tom Weber | 9 Sep 2026 |
| SUP-1122 | Greenhollow: dry run passes, real import fails at row 41 | Done | Yusuf Demir | 9 Sep 2026 |
| SUP-1107 | Vossberg: load all 60 depots from a file, with the codes Okta sends | Done | Clara Rossi | 7 Sep 2026 |
| SUP-1149 | Northgate: one Wigan worker never gets the code text | Done | Yusuf Demir | 4 Sep 2026 |
| SUP-1143 | Marlow: were any of our accounts used in the attack? | Done | Ines Costa | 3 Sep 2026 |
| SUP-1141 | Brakeline: anything to do after last night? | Done | Ines Costa | 3 Sep 2026 |
| SUP-1146 | Kelderby: were our accounts part of the attack? | Done | Tom Weber | 3 Sep 2026 |
| SUP-1140 | Greenhollow: failed sign-ins overnight in our log, were we affected? | Done | Ines Costa | 3 Sep 2026 |
| SUP-1145 | Northgate: list of our people whose emails were tried | Done | Mira Holm | 3 Sep 2026 |
| SUP-1138 | Almwerk: two sites called Wels in the list | Done | Yusuf Demir | 3 Sep 2026 |
| SUP-1139 | Northgate: Warrington night shift couldn't sign in for 20 minutes | Done | Ines Costa | 3 Sep 2026 |
| SUP-1136 | Parcelwise: remove the Zwolle hub, the portal won't let me | Done | Yusuf Demir | 2 Sep 2026 |
| SUP-1132 | Vossberg: 9 more double accounts at Kassel after Okta sign-in | Done | Yusuf Demir | 2 Sep 2026 |
| SUP-1134 | Almwerk: our only administrator has left, please make me one | Done | Yusuf Demir | 1 Sep 2026 |
| SUP-1069 | Pellham: close our organisation today | Done | Ana Ruiz | 31 Aug 2026 |
| SUP-1114 | Almwerk: names with umlauts garbled in notice email subjects | Done | Yusuf Demir | 31 Aug 2026 |
| SUP-1129 | Marlow: remove 40 seasonal workers in one go? | Done | Yusuf Demir | 28 Aug 2026 |
| SUP-1094 | Brakeline: regional managers for North and South from September | Backlog | Ben Carter | 28 Aug 2026 |
| SUP-1131 | Greenhollow: dismissed worker, are they signed out everywhere? | Done | Yusuf Demir | 28 Aug 2026 |
| SUP-1130 | Ridgeway: where are our backups kept? | Done | Ines Costa | 27 Aug 2026 |
| SUP-1128 | Brakeline: anything break if we add Entra ID Conditional Access? | Done | Tom Weber | 27 Aug 2026 |
| SUP-1124 | Kelderby: portal refuses a pilot depot's metadata file as 'not SAML metadata' | Done | Yusuf Demir | 26 Aug 2026 |
| SUP-1104 | Greenhollow: phone codes not arriving for two new starters at Fermoy | Done | Yusuf Demir | 26 Aug 2026 |
| SUP-1127 | Marlow: a cold store and forklift bundle for Wakefield only? | Done | Yusuf Demir | 26 Aug 2026 |
| SUP-1123 | Tejo Fresh (prospect): do phone codes reach Portuguese mobile numbers? | Done | Yusuf Demir | 26 Aug 2026 |
| SUP-1126 | Northgate: why can't site managers approve for their own site? | Done | Ben Carter | 25 Aug 2026 |
| SUP-1125 | Marlow: can we require MFA for everyone, not only admins? | Done | Ines Costa | 25 Aug 2026 |
| SUP-1119 | Greenhollow: a full data export for our own records? | Done | Yusuf Demir | 24 Aug 2026 |
| SUP-1118 | Brakeline: how does a depot manager see who has access at their depot? | Done | Yusuf Demir | 24 Aug 2026 |
| SUP-1117 | Brakeline: Hull driver shows 'account disabled', not a leaver | Done | Yusuf Demir | 24 Aug 2026 |
| SUP-1116 | Kelderby: Rotterdam's test sign-in fails after the metadata upload | Done | Tom Weber | 24 Aug 2026 |
| SUP-1103 | Parcelwise: our 32 hubs' Entra ID certificates expire, please swap them like last year | Done | Yusuf Demir | 21 Aug 2026 |
| SUP-1115 | Marlow: really no day passes for visiting drivers? | Closed | Ines Costa | 21 Aug 2026 |
| SUP-1112 | Brakeline: shared depot PCs stay signed in as the last driver | Done | Yusuf Demir | 21 Aug 2026 |
| SUP-1111 | Greenhollow: can phone codes last longer than 10 minutes? | Closed | Yusuf Demir | 20 Aug 2026 |
| SUP-1110 | Ridgeway: August invoice in EUR, contract is in USD | Done | Ines Costa | 20 Aug 2026 |
| SUP-1109 | Northgate: a note for our auditors on the audit log's older entries | Done | Ines Costa | 20 Aug 2026 |
| SUP-1076 | Parcelwise: import rejects the HR system's export ("Expected 6 columns, found 1") | Done | Yusuf Demir | 20 Aug 2026 |
| SUP-1108 | Brakeline: Doncaster new starter can't request anything for Doncaster | Done | Yusuf Demir | 19 Aug 2026 |
| SUP-1106 | Northgate: phone codes slow at Bolton this morning | Done | Yusuf Demir | 19 Aug 2026 |
| SUP-1102 | Kelderby: single sign-on with Entra ID before go-live | Done | Ana Ruiz | 19 Aug 2026 |
| SUP-1101 | Northgate: audit log export opens as one column in Excel | Done | Ines Costa | 18 Aug 2026 |
| SUP-1096 | Kelderby: can we upload the SAML metadata ourselves? | Done | Clara Rossi | 18 Aug 2026 |
| SUP-1105 | Northgate: can the daily reminder email group requests by site? | Done | Ines Costa | 18 Aug 2026 |
| SUP-1099 | Northgate: does the audit log go back before 13 August? | Done | Ana Ruiz | 14 Aug 2026 |
| SUP-1090 | Kelderby: depot list for the 25 depots, with codes, people, managers and Entra ID groups | Done | Clara Rossi | 14 Aug 2026 |
| SUP-1098 | Vossberg: All requests times out | Done | Ines Costa | 13 Aug 2026 |
| SUP-1100 | Marlow: administrator locked out of MFA after phone change | Done | Yusuf Demir | 13 Aug 2026 |
| SUP-1075 | Parcelwise: administrator lost a half-filled person form when the session ended | Done | Yusuf Demir | 13 Aug 2026 |
| SUP-921 | Marlow: who approved blast freezer access this year? | Done | Ines Costa | 13 Aug 2026 |
| SUP-1095 | Northgate: Q3 audit, a log of approval decisions | Done | Ines Costa | 13 Aug 2026 |
| SUP-1092 | Almwerk: our new mail gateway blocks ACME emails | Done | Ines Costa | 11 Aug 2026 |
| SUP-1093 | Ridgeway: Youngstown supervisors come in as users after the switch | Done | Clara Rossi | 10 Aug 2026 |
| SUP-1009 | Ridgeway: Okta sign-in for 18 depots | Done | Clara Rossi | 10 Aug 2026 |
| SUP-1089 | Kelderby: agency drivers in the import, and keeping them current | Done | Ana Ruiz | 10 Aug 2026 |
| SUP-1088 | Kelderby test tenant: 'audience mismatch' again, on four new test applications | Done | Yusuf Demir | 10 Aug 2026 |
| SUP-1019 | Brakeline: Doncaster's depot lead can't use the approvals inbox without a mouse | Done | Ines Costa | 7 Aug 2026 |
| SUP-1083 | Northgate: auditor asks for an accessibility statement | Done | Yusuf Demir | 7 Aug 2026 |
| SUP-996 | Marlow: is the portal WCAG 2.1 AA? (NHS tender) | Done | Ben Carter | 7 Aug 2026 |
| SUP-1082 | Parcelwise: screen reader reads approval buttons as 'button' | Done | Yusuf Demir | 7 Aug 2026 |
| SUP-1081 | Vossberg: clicking an old notice in the bell opens 'page not found' | Done | Yusuf Demir | 7 Aug 2026 |
| SUP-1079 | Northgate: bell still shows 9 unread after reading them | Done | Yusuf Demir | 7 Aug 2026 |
| SUP-1084 | Marlow: administrator left, remove and replace | Done | Ben Carter | 7 Aug 2026 |
| SUP-1085 | Greenhollow: new worker's number already in use | Done | Ines Costa | 7 Aug 2026 |
| SUP-1072 | Vossberg: four request bundles at all 60 depots | Done | Clara Rossi | 6 Aug 2026 |
| SUP-993 | Marlow: day passes for hauliers' drivers | Closed | Ben Carter | 5 Aug 2026 |
| SUP-1060 | Kelderby: second dry run of the people import on Friday 31 July | Done | Clara Rossi | 5 Aug 2026 |
| SUP-1011 | Pellham: full data export before leaving | Done | Ana Ruiz | 5 Aug 2026 |
| SUP-1078 | Almwerk: can the in-app notices be turned off? | Done | Yusuf Demir | 5 Aug 2026 |
| SUP-1077 | Parcelwise: what makes the new bell light up? | Done | Yusuf Demir | 4 Aug 2026 |
| SUP-1074 | Brakeline: can depot managers approve from their phone? | Done | Ines Costa | 3 Aug 2026 |
| SUP-1066 | Vossberg: setting up 'Forklift + yard gate' at 12 depots | Done | Ines Costa | 31 Jul 2026 |
| SUP-1050 | Parcelwise: names with ë and ö garbled after import | Done | Yusuf Demir | 31 Jul 2026 |
| SUP-1062 | Northgate: will the request reason show in the Access report? | Done | Ben Carter | 31 Jul 2026 |
| SUP-1068 | Almwerk: are bundles per site or for everyone? | Done | Yusuf Demir | 31 Jul 2026 |
| SUP-1067 | Brakeline: can the reason be optional at Hull? | Closed | Ines Costa | 31 Jul 2026 |
| SUP-1057 | Parcelwise: dry run said 1,840 new people, import made 1,612 | Done | Yusuf Demir | 30 Jul 2026 |
| SUP-1065 | Northgate: drivers ask why requests need a reason now | Done | Ben Carter | 30 Jul 2026 |
| SUP-1007 | Vossberg: forklift and yard gate in one request | Done | Ines Costa | 30 Jul 2026 |
| SUP-980 | Northgate: Q2 audit finding, requests without a reason | Done | Ines Costa | 29 Jul 2026 |
| SUP-1061 | Vossberg: can the import take depot names instead of codes? | Done | Yusuf Demir | 29 Jul 2026 |
| SUP-1049 | Marlow: reminder emails in the middle of the night | Closed | Ines Costa | 28 Jul 2026 |
| SUP-1048 | Brakeline: approver reminders arrive at 3 in the morning | Done | Ines Costa | 28 Jul 2026 |
| SUP-1043 | Parcelwise: import rejects a semicolon-separated file | Done | Yusuf Demir | 28 Jul 2026 |
| SUP-1047 | Almwerk: will approver reminders go out at weekends? | Done | Yusuf Demir | 27 Jul 2026 |
| SUP-1058 | Ridgeway: three Columbus people refused by Okta | Done | Clara Rossi | 27 Jul 2026 |
| SUP-1052 | Greenhollow: are the code text messages charged? | Done | Ines Costa | 27 Jul 2026 |
| SUP-1053 | Brakeline: Hull, Leeds and Doncaster locked out after a certificate change | Done | Yusuf Demir | 24 Jul 2026 |
| SUP-1051 | Marlow: reminder for a request I already approved? | Done | Yusuf Demir | 24 Jul 2026 |
| SUP-1044 | Ridgeway: notify our HR system when access is approved | Closed | Ines Costa | 23 Jul 2026 |
| SUP-1046 | Vossberg: dry run shows 16 'email already used' | Done | Ines Costa | 22 Jul 2026 |
| SUP-1039 | Almwerk: Outlook shows our notices as sent 'via' another domain | Done | Ines Costa | 22 Jul 2026 |
| SUP-1042 | Greenhollow: can 18 summer workers share one phone for codes? | Done | Ines Costa | 22 Jul 2026 |
| SUP-1045 | Northgate: who gets the new reminder emails? | Done | Ines Costa | 22 Jul 2026 |
| SUP-968 | Brakeline: two Hull requests waited nine days | Done | Ines Costa | 22 Jul 2026 |
| SUP-1041 | Parcelwise: import dry run says 'Unknown home depot' on 212 rows | Done | Yusuf Demir | 21 Jul 2026 |
| SUP-1038 | Parcelwise: can the import update people who already exist? | Done | Yusuf Demir | 17 Jul 2026 |
| SUP-1033 | Northgate: driver says the code is accepted, then 'code expired' | Done | Yusuf Demir | 17 Jul 2026 |
| SUP-1037 | Brakeline: can HR use the import for starters every week? | Done | Yusuf Demir | 17 Jul 2026 |
| SUP-1036 | Kelderby: which email for the import, mail address or UPN? | Done | Clara Rossi | 17 Jul 2026 |
| SUP-1035 | Vossberg: file format for the new people import | Done | Ines Costa | 17 Jul 2026 |
| SUP-1034 | Northgate: Preston driver has two accounts | Done | Yusuf Demir | 16 Jul 2026 |
| SUP-889 | Vossberg: import people ourselves in the portal | Done | Ines Costa | 16 Jul 2026 |
| SUP-1032 | Kelderby: SAML test login fails for Moerdijk depot | Done | Yusuf Demir | 15 Jul 2026 |
| SUP-1016 | Brakeline: Hull's depot PDF from the Access report is missing its last page | Done | Ines Costa | 15 Jul 2026 |
| SUP-1025 | Almwerk: per-site Access report cuts off columns when printed | Done | Yusuf Demir | 14 Jul 2026 |
| SUP-1018 | Marlow: portal shows a blank page on the gatehouse iPads | Done | Ines Costa | 13 Jul 2026 |
| SUP-1024 | Greenhollow: worker has a new mobile number | Done | Yusuf Demir | 13 Jul 2026 |
| SUP-994 | Parcelwise: portal slow to open on hub PCs | Done | Ines Costa | 10 Jul 2026 |
| SUP-898 | Ridgeway: portal takes 4–5 seconds to open | Done | Ines Costa | 10 Jul 2026 |
| SUP-1001 | Vossberg: 37 people listed twice since the Okta switch | Done | Ines Costa | 10 Jul 2026 |
| SUP-1017 | Kelderby: should depot managers be administrators? | Done | Clara Rossi | 10 Jul 2026 |
| SUP-1015 | Vossberg: Kassel depot managers come in as staff after the switch | Done | Clara Rossi | 10 Jul 2026 |
| SUP-1014 | Northgate: can site managers print their own site's report? | Done | Ben Carter | 9 Jul 2026 |
| SUP-1013 | Marlow: send each site its Access report every month? | Closed | Ben Carter | 9 Jul 2026 |
| SUP-1012 | Brakeline: per-depot Access report as a spreadsheet? | Done | Ines Costa | 9 Jul 2026 |
| SUP-782 | Northgate: Access report for two sites only (Q2 audit) | Done | Ines Costa | 8 Jul 2026 |
| SUP-869 | Brakeline: Access report per depot for depot managers | Done | Ines Costa | 8 Jul 2026 |
| SUP-1008 | Greenhollow: codes take minutes on one mobile network | Done | Ines Costa | 8 Jul 2026 |
| SUP-768 | Vossberg: Access report freezes the browser | Done | Ana Ruiz | 8 Jul 2026 |
| SUP-976 | Northgate: every approval decision in Q2, for our auditors | Done | Ben Carter | 3 Jul 2026 |
| SUP-956 | Kelderby: organisation set-up (EU region, 25 depots) | Done | Clara Rossi | 3 Jul 2026 |
| SUP-999 | Kelderby: training material in Dutch, French or German? | Done | Clara Rossi | 3 Jul 2026 |
| SUP-998 | Pellham: what happens to our data when the contract ends? | Done | Ana Ruiz | 3 Jul 2026 |
| SUP-990 | Vossberg: 38 people at Billbrook can't sign in after the switch | Done | Clara Rossi | 2 Jul 2026 |
| SUP-995 | Almwerk: role not updated after an Entra ID group change | Done | Ines Costa | 1 Jul 2026 |
| SUP-965 | Northgate: tell us when codes are down | Done | Ines Costa | 1 Jul 2026 |
| SUP-992 | Brakeline: who has forklift access at Leeds? | Done | Ines Costa | 30 Jun 2026 |
| SUP-991 | Vossberg: nobody can sign in through Okta at Bremen-Hemelingen, Hannover-Lahe and Kassel | Done | Clara Rossi | 30 Jun 2026 |
| SUP-966 | Vossberg: Okta go-live, five evenings for 60 depots | Done | Clara Rossi | 29 Jun 2026 |
| SUP-983 | Ridgeway: support hours in Eastern time | Done | Ines Costa | 26 Jun 2026 |
| SUP-982 | Greenhollow: retire the packing line email addresses | Done | Ben Carter | 26 Jun 2026 |
| SUP-981 | Pellham: depot manager deactivated people at other depots | Done | Ana Ruiz | 26 Jun 2026 |
| SUP-975 | Vossberg: Billbrook test account gets 'couldn't find a depot' in production | Done | Clara Rossi | 25 Jun 2026 |
| SUP-977 | Marlow: administrator locked out of MFA, phone stolen | Done | Ines Costa | 25 Jun 2026 |
| SUP-978 | Kelderby: agency drivers have no Entra ID account | Done | Clara Rossi | 25 Jun 2026 |
| SUP-979 | Vossberg: Celle can't sign in after tonight's switch | Done | Clara Rossi | 24 Jun 2026 |
| SUP-935 | Brakeline: request emails should say which depot | Done | Ines Costa | 24 Jun 2026 |
| SUP-973 | Northgate: code texts come from 'ACME', drivers think it's spam | Closed | Ines Costa | 23 Jun 2026 |
| SUP-791 | Ridgeway: when can we sign in with Okta? | Done | Ana Ruiz | 23 Jun 2026 |
| SUP-817 | Vossberg: sign-in with Okta instead of passwords | Done | Ana Ruiz | 22 Jun 2026 |
| SUP-940 | Northgate: move site workers to phone codes | Done | Ines Costa | 19 Jun 2026 |
| SUP-958 | Vossberg: Okta test sign-in fails, depot attribute missing | Done | Clara Rossi | 19 Jun 2026 |
| SUP-967 | Parcelwise: hub manager made administrator so they can approve | Done | Ana Ruiz | 19 Jun 2026 |
| SUP-964 | Kelderby: do we really need 25 applications in Entra ID? | Done | Clara Rossi | 18 Jun 2026 |
| SUP-963 | Phone codes to UK and Irish numbers not arriving (Textbridge) | Done | Ines Costa | 17 Jun 2026 |
| SUP-962 | Greenhollow: no codes at Fermoy since six | Closed | Ines Costa | 17 Jun 2026 |
| SUP-961 | Northgate: nobody at the Preston gate can sign in, codes not arriving | Closed | Ines Costa | 17 Jun 2026 |
| SUP-959 | Marlow: make the Corby supervisor an administrator | Done | Ben Carter | 17 Jun 2026 |
| SUP-947 | Ridgeway: hardware security keys instead of an authenticator app? | Closed | Ines Costa | 15 Jun 2026 |
| SUP-917 | Greenhollow: pilot went well, phone codes for all six sites | Done | Ben Carter | 12 Jun 2026 |
| SUP-943 | Vossberg: shared HR administrator account and MFA | Done | Ines Costa | 12 Jun 2026 |
| SUP-945 | Marlow: administrator locked out after changing phone | Done | Ines Costa | 12 Jun 2026 |
| SUP-942 | Northgate: four site managers got the MFA prompt | Done | Ines Costa | 11 Jun 2026 |
| SUP-834 | Marlow: MFA for portal administrators | Done | Ines Costa | 11 Jun 2026 |
| SUP-897 | Parcelwise: new SAML certificate for the Eindhoven hub | Done | Ines Costa | 10 Jun 2026 |
| SUP-936 | Greenhollow: wrong code typed several times, is the person locked out? | Done | Ines Costa | 9 Jun 2026 |
| SUP-931 | Pellham: making three depot managers administrators | Done | Ana Ruiz | 8 Jun 2026 |
| SUP-922 | Vossberg: four requests for one new forklift driver | Done | Clara Rossi | 5 Jun 2026 |
| SUP-914 | Vossberg: Okta test in staging fails with 'Audience mismatch' | Done | Clara Rossi | 5 Jun 2026 |
| SUP-910 | Kelderby (prospect): DPA and the EU region in the contract | Done | Isabel Moreau | 4 Jun 2026 |
| SUP-915 | Northgate: does the Access report show history or only today? | Done | Ines Costa | 3 Jun 2026 |
| SUP-911 | Brakeline: yard access approved for the wrong Daniel Hughes | Done | Ines Costa | 3 Jun 2026 |
| SUP-907 | Parcelwise: list of all people as a spreadsheet? | Done | Ines Costa | 2 Jun 2026 |
| SUP-891 | Greenhollow: SMS codes not arriving for two pilot users | Done | Ines Costa | 29 May 2026 |
| SUP-896 | Brakeline: depot managers lost their role after we renamed a group | Done | Ines Costa | 29 May 2026 |
| SUP-893 | Kelderby (prospect): loading 2,900 people from a file | Done | Tom Weber | 29 May 2026 |
| SUP-885 | Pellham: 63 requests waiting after the long weekend | Done | Ana Ruiz | 28 May 2026 |
| SUP-890 | Northgate: do drivers need a smartphone for codes? | Done | Ines Costa | 27 May 2026 |
| SUP-856 | Greenhollow: preparing the Mitchelstown phone-code pilot | Done | Ines Costa | 27 May 2026 |
| SUP-886 | Vossberg: can contract drivers without email use phone codes? | Done | Ines Costa | 27 May 2026 |
| SUP-862 | Northgate: when do phone codes come? | Done | Ines Costa | 26 May 2026 |
| SUP-792 | Greenhollow: any news on sign-in for people without email? | Done | Ana Ruiz | 26 May 2026 |
| SUP-872 | Vossberg: 12 people at Leipzig see 'Account deactivated' | Done | Ines Costa | 22 May 2026 |
| SUP-867 | Pellham: invoice counts 17 depots, we have 15 | Done | Ines Costa | 22 May 2026 |
| SUP-871 | Greenhollow: what will Mitchelstown workers see with a code? | Done | Ines Costa | 22 May 2026 |
| SUP-859 | Northgate: password reset links say 'expired' the moment people open them | Done | Ines Costa | 22 May 2026 |
| SUP-865 | Vossberg: what must our Okta app send? | Done | Ines Costa | 22 May 2026 |
| SUP-868 | Marlow: Avonmouth request waiting for five days | Done | Ines Costa | 21 May 2026 |
| SUP-864 | Marlow: administrator for one site only? | Closed | Ben Carter | 20 May 2026 |
| SUP-861 | Ridgeway: invoices in US dollars? | Done | Ines Costa | 20 May 2026 |
| SUP-852 | Parcelwise: a new Entra ID signing certificate on Wednesday | Done | Ines Costa | 20 May 2026 |
| SUP-818 | Ridgeway: request emails show times in German time | Done | Ines Costa | 19 May 2026 |
| SUP-821 | Kelderby (prospect): approvals demo for the operations team | Done | Tom Weber | 19 May 2026 |
| SUP-860 | Brakeline: request emails 20–40 minutes late this morning | Done | Ines Costa | 19 May 2026 |
| SUP-846 | Pellham: 40 requests waiting on Monday, depot managers phoning head office | Done | Ana Ruiz | 18 May 2026 |
| SUP-857 | Parcelwise: two Zwolle people get 'No account found' with Entra ID | Done | Ines Costa | 18 May 2026 |
| SUP-836 | Parcelwise: 300 summer workers, added one by one? | Done | Ines Costa | 15 May 2026 |
| SUP-840 | Kelderby (prospect): security team's questions | Done | Tom Weber | 15 May 2026 |
| SUP-839 | Almwerk: sign-in page in German for drivers | Closed | Ines Costa | 13 May 2026 |
| SUP-835 | Brakeline: Doncaster depot manager shows as driver | Done | Ines Costa | 12 May 2026 |
| SUP-832 | Parcelwise: rename the Tilburg hub to Tilburg-Noord | Done | Ines Costa | 11 May 2026 |
| SUP-820 | Northgate: decision email said 'approved' but the request was refused | Done | Ines Costa | 11 May 2026 |
| SUP-831 | Northgate: Preston leaver could still open the yard gate | Done | Ines Costa | 11 May 2026 |
| SUP-814 | Pellham: every request lands at head office | Closed | Ana Ruiz | 8 May 2026 |
| SUP-819 | Brakeline: request shows Leeds for a driver who moved to York | Done | Ines Costa | 8 May 2026 |
| SUP-815 | Marlow: two Daventry workers never got their invitation | Done | Ines Costa | 7 May 2026 |
| SUP-810 | Kelderby (prospect): Entra ID for 25 depots, hosting, time to switch | Done | Tom Weber | 6 May 2026 |
| SUP-811 | Almwerk: portal in German for site managers | Closed | Ana Ruiz | 6 May 2026 |
| SUP-807 | Brakeline: Leeds depot manager can see a request but can't approve it | Done | Ines Costa | 4 May 2026 |
| SUP-785 | Vossberg: load 232 seasonal workers | Done | Ana Ruiz | 30 Apr 2026 |
| SUP-780 | Brakeline: All requests forgets the depot filter; and how fast does a leaver reach you? | Done | Ines Costa | 29 Apr 2026 |
| SUP-790 | Northgate: can the portal print access cards? | Closed | Ines Costa | 29 Apr 2026 |
| SUP-789 | Parcelwise: portal in Dutch, asked again | Closed | Ines Costa | 29 Apr 2026 |
| SUP-786 | Marlow: password reset emails held in quarantine | Done | Ines Costa | 29 Apr 2026 |
| SUP-783 | Almwerk: remove an administrator who has left | Done | Ines Costa | 28 Apr 2026 |
| SUP-781 | Brakeline: new Hull driver gets 'No account found' after Microsoft sign-in | Done | Ines Costa | 27 Apr 2026 |
| SUP-766 | Vossberg: new starters added one at a time | Done | Ines Costa | 22 Apr 2026 |
| SUP-749 | Greenhollow: Mitchelstown staff sharing one login | Closed | Ines Costa | 16 Apr 2026 |
| SUP-741 | Brakeline: make Sam Whitfield a second administrator | Done | Ines Costa | 9 Apr 2026 |
| SUP-737 | Pellham: depot managers approving, asked again | Closed | Ana Ruiz | 8 Apr 2026 |
| SUP-731 | Northgate: Access report for one site at a time | Done | Ines Costa | 3 Apr 2026 |
| SUP-388 | Brakeline rollout of single sign-on | Done | Ana Ruiz | 23 Mar 2026 |
| SUP-561 | Greenhollow Dairy: set-up, six sites, EU region | Done | Ines Costa | 13 Mar 2026 |
| SUP-671 | Brakeline: Hull rehearsal fails, 'signature is invalid' | Done | Ana Ruiz | 12 Mar 2026 |
| SUP-636 | Brakeline: 14 new starters at Leeds can't sign in after the switch | Done | Ana Ruiz | 7 Mar 2026 |
| SUP-583 | Brakeline: York test sign-in refused, response 'not yet valid' | Done | Ana Ruiz | 4 Mar 2026 |
| SUP-533 | Almwerk: sign-in fails for staff with ö in their Entra ID username | Done | Ines Costa | 20 Feb 2026 |
| SUP-497 | Northgate: auditors flag shared logins at Preston and Warrington | Closed | Ines Costa | 11 Feb 2026 |
| SUP-455 | Pellham: can depot managers approve for their own depot? | Closed | Ana Ruiz | 4 Feb 2026 |
| SUP-402 | Ridgeway Freight: set-up in the US region, 18 depots | Done | Ines Costa | 23 Jan 2026 |
| SUP-351 | Ridgeway: our data must stay in the US | Done | Ana Ruiz | 9 Jan 2026 |
| SUP-367 | Vossberg: load 300 Christmas temps | Done | Ines Costa | 12 Dec 2025 |
| SUP-336 | Northgate: leaver still listed in the Access report | Done | Ines Costa | 21 Oct 2025 |
| SUP-314 | Brakeline: what would single sign-on take for our nine depots? | Done | Ines Costa | 19 Sep 2025 |
| SUP-305 | Almwerk: certificate rollover for the Graz application | Done | Ines Costa | 11 Sep 2025 |
| SUP-296 | Parcelwise: portal in Dutch? | Closed | Ines Costa | 12 Aug 2025 |
| SUP-277 | Access requests stuck after reorganisation | Done | Ines Costa | 7 Jul 2025 |
| SUP-259 | Marlow: drivers without email, can they share a login? | Closed | Ben Carter | 18 Jun 2025 |
| SUP-241 | Vossberg: Access report takes four minutes | Closed | Ines Costa | 23 May 2025 |
| SUP-226 | Almwerk Foods: single sign-on with Entra ID for nine sites | Done | Ines Costa | 19 May 2025 |
| SUP-212 | Requests not reaching an approver | Done | Ines Costa | 19 Mar 2025 |
| SUP-197 | Northgate: move to the UK region as well | Done | Ines Costa | 17 Mar 2025 |
| SUP-188 | Brakeline: move our data to the UK region | Done | Ines Costa | 3 Mar 2025 |
| SUP-176 | Marlow Cold Chain: new organisation in the UK region | Done | Ines Costa | 24 Jan 2025 |
| SUP-158 | Brakeline: invoice counts 10 depots, we have 9 | Done | Ines Costa | 11 Dec 2024 |
| SUP-143 | Parcelwise: nobody at Zwolle can sign in, SAML certificate expired | Done | Ines Costa | 25 Nov 2024 |
| SUP-121 | Northgate: add the new Leigh site | Done | Ines Costa | 21 Oct 2024 |
| SUP-98 | Brakeline: request emails to approvers land in junk | Done | Ines Costa | 22 Aug 2024 |
| SUP-74 | Parcelwise: single sign-on with Entra ID for the first four hubs | Done | Ines Costa | 15 Jul 2024 |
| SUP-52 | Vossberg: only 38 of our depots in the portal | Done | Ines Costa | 21 May 2024 |
| SUP-38 | Vossberg: load 6,100 people from the HR export | Done | Ana Ruiz | 26 Apr 2024 |
| SUP-21 | Northgate: Access report for the Q1 audit is 208 pages | Done | Ines Costa | 15 Mar 2024 |
| SUP-6 | Brakeline: make Priya Nair an administrator, remove Gavin Hurst | Done | Ines Costa | 13 Feb 2024 |