Support / SUP-1039

Almwerk: Outlook shows our notices as sent 'via' another domain

Project: Support
Type: Support request
Status: Done Done
Priority: Low
Organization: Almwerk Foods
Reporter: Lisa Pichler <lisa.pichler@almwerk.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: almwerk-foodsemail
Components: notifier
Created: 17 Jul 2026, 09:30 UTC
Updated: 22 Jul 2026, 14:00 UTC
Resolved: 22 Jul 2026, 14:00 UTC

Description

Outlook zeigt Ihre E-Mails als "notices@acme-hq.example über mc1.mailcrest.example" an. Mehrere Kolleginnen und Kollegen haben sie unserer IT als Phishing gemeldet.

Comments (5)

Ines Costa · 17 Jul 2026, 10:00 UTCInternal note

Elif, Outlook shows 'via mailcrest' on our notices for Almwerk. Can we align the sending domain?

Elif Yildiz · 17 Jul 2026, 13:40 UTCInternal note

Return-path is Mailcrest's default domain, so Outlook shows 'via'. Setting a custom return-path on acme-hq.example (DNS + Mailcrest config). Next week.

Ines Costa · 17 Jul 2026, 14:00 UTC

Hi Lisa, Outlook shows "via" because our mail provider sends on our behalf with its own address in the background. We're changing that so the emails come from our own domain all the way through. Next week.

Elif Yildiz · 22 Jul 2026, 13:30 UTCInternal note

Custom return-path live. Test to an Outlook mailbox shows no 'via'.

Ines Costa · 22 Jul 2026, 14:00 UTC

Hi Lisa, changed today: Outlook no longer shows the "via" line on our emails. Closing.