Support / SUP-1041

Parcelwise: import dry run says 'Unknown home depot' on 212 rows

Project: Support
Type: Support request
Status: Done Done
Priority: Medium
Organization: Parcelwise
Reporter: Femke de Boer <femke.deboer@parcelwise.example>
Assignee: Yusuf Demir <yusuf.demir@acme-hq.example>
Labels: parcelwisepeople-import
Components: portalidentity-service
Created: 20 Jul 2026, 07:15 UTC
Updated: 21 Jul 2026, 09:20 UTC
Resolved: 21 Jul 2026, 09:20 UTC

Description

First import, the first half of our hubs: 1,428 people. The dry run says "Unknown home depot" for 212 rows. The hubs are right.

Comments (3)

Yusuf Demir · 20 Jul 2026, 08:40 UTC

Hi Femke, in those 212 rows the home depot column has hub names ("Nieuwegein", "Zwolle"), and the import needs the hub codes (NWG, ZWO). The other rows already use codes.

Your hub codes are listed under Settings → Depots. Replace the names with codes and the dry run should pass.

Femke de Boer · 21 Jul 2026, 08:50 UTC

Codes in, dry run clean, 1,428 imported. The other half of the hubs next week.

Yusuf Demir · 21 Jul 2026, 09:20 UTC

Closing.