Support / SUP-1106

Northgate: phone codes slow at Bolton this morning

Project: Support
Type: Support request
Status: Done Done
Priority: Medium
Organization: Northgate
Reporter: Martin Hale <martin.hale@northgate.example>
Assignee: Yusuf Demir <yusuf.demir@acme-hq.example>
Labels: northgatephone-codes
Components: notifier
Created: 19 Aug 2026, 06:35 UTC
Updated: 19 Aug 2026, 07:50 UTC
Resolved: 19 Aug 2026, 07:50 UTC

Description

Codes took 5-10 minutes to arrive at Bolton between 6 and 7 this morning. Shift start was a mess. Is something wrong?

Martin Hale, Site manager Bolton

Comments (3)

Yusuf Demir · 19 Aug 2026, 07:10 UTC

Hi Martin, sorry about that. Our SMS provider had delays to one UK mobile network this morning, from 06:02 to 06:44 UK time. Texts were queued and arrived late; none were lost. Nothing to change on your side.

Elif Yildiz · 19 Aug 2026, 07:25 UTCInternal note

Textbridge's status page has it: carrier-side delay on one UK network. Our sends were accepted on time; delivery receipts came back up to 9 minutes late.

Martin Hale · 19 Aug 2026, 07:50 UTC

Thanks for explaining.