Support / SUP-1110

Ridgeway: August invoice in EUR, contract is in USD

Project: Support
Type: Support request
Status: Done Done
Priority: Low
Organization: Ridgeway Freight
Reporter: Mark Delaney <mark.delaney@ridgeway.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: ridgeway-freightbilling
Created: 20 Aug 2026, 12:05 UTC
Updated: 20 Aug 2026, 14:05 UTC
Resolved: 20 Aug 2026, 14:05 UTC

Description

Hi, our August invoice came in EUR. Our contract says USD and our AP team can't pay it as is. Can you reissue?

Thanks, Mark Delaney, IT director

Comments (3)

Ines Costa · 20 Aug 2026, 12:30 UTCInternal note

Billing; passing to Greta in finance.

Greta Albers · 20 Aug 2026, 13:20 UTC

Hello Mark, you're right: your contract is in US dollars and the invoice went out in euros by mistake. A corrected invoice in USD is attached; please disregard the first one. Sorry for the trouble.

Greta Albers, Finance, ACME

Mark Delaney · 20 Aug 2026, 14:05 UTC

Got it, thanks Greta.