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Support / SUP-1115

Marlow: really no day passes for visiting drivers?

Project
Support
Type
Question
Status
Closed Won't Do
Priority
Medium
Organization
Marlow Cold Chain
Reporter
Tom Ashby <tom.ashby@marlow.example>
Assignee
Ines Costa <ines.costa@acme-hq.example>
Labels
marlow-cold-chainfeature-request
Components
portal
Created
21 Aug 2026, 08:10 UTC
Updated
21 Aug 2026, 09:30 UTC
Resolved
21 Aug 2026, 09:30 UTC

Description

Ben told us in early August the visitor day passes were dropped. Our gatehouse at Avonmouth asked me again: 20-30 visitors a day, drivers from other hauliers and contractors. Is there really no way to give them a pass for one day instead of making accounts?

Tom Ashby, Operations director

Comments (2)

Ines Costa · 21 Aug 2026, 09:00 UTC

Hi Tom, I'm afraid not. Our product team shaped day passes in July with Marlow's request in mind, then decided not to build them: making them work at the gate needs badge printers and kiosks we don't make. Visitors are best kept in your gatehouse system. Sorry it's not the answer you hoped for.

Tom Ashby · 21 Aug 2026, 09:30 UTC

Understood, thanks for the straight answer.