Support / SUP-1117

Brakeline: Hull driver shows 'account disabled', not a leaver

Project: Support
Type: Support request
Status: Done Done
Priority: High
Organization: Brakeline
Reporter: Sam Whitfield <sam.whitfield@brakeline.example>
Assignee: Yusuf Demir <yusuf.demir@acme-hq.example>
Labels: brakelinecsv-import
Components: portal
Created: 24 Aug 2026, 06:50 UTC
Updated: 24 Aug 2026, 07:45 UTC
Resolved: 24 Aug 2026, 07:45 UTC

Description

Hull driver Karim Aziz gets "account disabled". Not a leaver. HR thinks the leavers file had the wrong row. Can you check who disabled it and put it back?

Comments (2)

Yusuf Demir · 24 Aug 2026, 07:20 UTC

Hi Sam, Karim's account was deactivated by the people import on Friday at 16:42, from a file uploaded by your HR systems account with "leaver" in the status column. Any Brakeline administrator can reactivate it: People, Karim Aziz, Reactivate. Access granted before comes back with the account.

Sam Whitfield · 24 Aug 2026, 07:45 UTC

Reactivated, Karim's in. Will have a word with HR about that file.