Support / SUP-1157
Greenhollow: three workers told 'too many tries' at shift start
Description
Three workers at Fermoy were told "too many tries" at shift start today. They say they typed the code right. Is this the new lockout?
Linked issues
- relates to SUP-1222 Northgate: Saturday, workers stuck on 'too many tries' and nobody answering Done
Comments (3)
Aoife Brennan · 10 Sep 2026, 12:45 UTC
Ah. Will tell them. Can the screen say to use the newest text? They thought they were locked out for good.
Yusuf Demir · 10 Sep 2026, 13:00 UTC
Fair point; I've passed it to our product team with your wording.
Hi Aoife, not the new lockout; that one is for passwords. In the sign-in log all three asked for a code and then typed the code from an earlier text. Each new request replaces the previous code, so the old one was wrong every time, and after five tries on a code there's a 15-minute wait. Nobody can skip that wait, us included.
It may help to tell people: always use the newest text.