Support / SUP-1158
Marlow: where is the unlock button?
Description
Kerry's off. A Corby driver is locked out after too many wrong passwords. Where's the unlock? I'm an admin but can't see it.
Comments (2)
Tom Ashby · 10 Sep 2026, 13:55 UTC
That's it, the lock ran out while I was looking. Fine now.
Hi Tom, you'll have had a notice in the portal's bell about the lock; it opens the person's page. The Unlock button is in the Sign-in section and only appears while the person is locked. If the 15 minutes have passed already, the lock has gone by itself, which may be why you don't see it.