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Support / SUP-1161

Northgate: Wigan worker still can't get in after waiting 15 minutes

Project
Support
Type
Support request
Status
Done Done
Priority
Medium
Organization
Northgate
Reporter
Lindsey Barr <lindsey.barr@northgate.example>
Assignee
Yusuf Demir <yusuf.demir@acme-hq.example>
Labels
northgatelockoutphone-codes
Components
identity-service
Created
14 Sep 2026, 06:20 UTC
Updated
14 Sep 2026, 07:10 UTC
Resolved
14 Sep 2026, 07:10 UTC

Description

Worker at Wigan was told "too many tries", waited 15 minutes, and still can't get in.

Comments (2)

Yusuf Demir · 14 Sep 2026, 06:50 UTC

Hi Lindsey, the sign-in log shows five wrong codes at 06:02–06:04 UK time and the wait ending at 06:19. Then at 06:21, five more wrong codes, typed from an older text; asking for a new code replaces the old one. So the wait started again and ends at 06:36. Nobody can skip it, us included. After that, please ask them to use the newest text only.

Lindsey Barr · 14 Sep 2026, 07:10 UTC

Old texts again. Thanks.