Support / SUP-1172

Marlow: new starter at Avonmouth never got the welcome email

Project: Support
Type: Support request
Status: Done Done
Priority: Medium
Organization: Marlow Cold Chain
Reporter: Tom Ashby <tom.ashby@marlow.example>
Assignee: Yusuf Demir <yusuf.demir@acme-hq.example>
Labels: marlow-cold-chainnotices
Components: notifier
Created: 15 Sep 2026, 12:00 UTC
Updated: 15 Sep 2026, 13:10 UTC
Resolved: 15 Sep 2026, 13:10 UTC

Description

New starter at Avonmouth, approved yesterday, says no email from you to set up the account.

Comments (2)

Yusuf Demir · 15 Sep 2026, 12:40 UTC

Hi Tom, the welcome email bounced: the address on the person is "…@marlow.exmaple", with the letters swapped. Correct it on the person's page and press Send invitation, and it'll go out straight away.

Tom Ashby · 15 Sep 2026, 13:10 UTC

Typo from the agency form. Sorted, thanks.