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Support / SUP-1179

Northgate: request approved but the yard gate still won't open

Project
Support
Type
Support request
Status
Done Done
Priority
Medium
Organization
Northgate
Reporter
Martin Hale <martin.hale@northgate.example>
Assignee
Yusuf Demir <yusuf.demir@acme-hq.example>
Labels
northgateapprovals
Components
identity-service
Created
18 Sep 2026, 11:15 UTC
Updated
18 Sep 2026, 13:30 UTC
Resolved
18 Sep 2026, 13:30 UTC

Description

Request for the yard gate approved yesterday at 08:02 for a new starter, but the gate still doesn't open for them this morning.

Comments (3)

Yusuf Demir · 18 Sep 2026, 11:50 UTC

Hi Martin, on our side the grant has been active since yesterday at 08:02, so ACME says yes. The gate itself is run by your door system, which reads its list from ACME. If it only picks up changes overnight, or its sync failed last night, the gate won't know yet. Could Daniel check when your door system last read from ACME?

Daniel Okafor · 18 Sep 2026, 13:20 UTC

Our door controller's sync failed overnight (its certificate expired). Fixed, gate works. Not ACME.

Yusuf Demir · 18 Sep 2026, 13:30 UTC

Thanks Daniel, glad it's sorted.