Support / SUP-1185
Northgate: Preston site manager locked out without typing anything wrong
Description
Our Preston site manager, Joanne Platt, got locked out this morning without typing anything wrong. What happened?
Linked issues
- relates to ENG-1702 Sign-in lockout and rate limits Done
Comments (3)
Mira Holm · 21 Sep 2026, 13:30 UTC
Hi Daniel, the lock did what it should. Ten wrong passwords were tried for Joanne's account at 04:12 UK time, from an address abroad that isn't Northgate's, most likely someone with an email address leaked from another site. They didn't get in, and the account locked. Please ask Joanne to change the password to one that isn't used anywhere else.
Daniel Okafor · 21 Sep 2026, 13:50 UTC
Done, thanks. Good to see the lock doing its job.
Sign-in log: ten failed password attempts for Joanne's account at 04:12–04:14 UK time, from an address in a hosting range abroad. Mira?