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Support / SUP-1198

Kelderby: does sign-in put the depot on the approver role, or do we set it?

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Kelderby
Reporter
Priti Shah <priti.shah@kelderby.example>
Assignee
Tom Weber <tom.weber@acme-hq.example>
Labels
kelderbyapprovalssingle-sign-ongo-live
Components
identity-service
Created
1 Oct 2026, 11:30 UTC
Updated
2 Oct 2026, 07:30 UTC
Resolved
2 Oct 2026, 07:30 UTC

Description

Depot approvals are live, Ana said. Our groups are per depot (KEL-Rotterdam-Managers). Will sign-in put the depot on the role automatically, or do we set it in the portal?

Comments (3)

Tom Weber · 1 Oct 2026, 12:30 UTC

Hi Priti, set it in the portal: People, the depot manager, Roles, Approver, with their depot. Sign-in gives roles from your groups, but it doesn't read the depot from a group's name; not every customer names groups by depot, so the depot lives on the role in the portal. Roles set in the portal stay when sign-in refreshes the roles from Entra ID.

Priti Shah · 1 Oct 2026, 13:10 UTC

OK. Our two administrators will set the 25 depot managers next week.

Tom Weber · 2 Oct 2026, 07:30 UTC

Clara's guide for depot managers went to Sanne yesterday; the setup steps for administrators are on its last page. Closing.