Support / SUP-1205
Northgate: codes taking minutes at the early shift
Description
Early shift at Bolton: codes taking 5+ minutes, some expire before people can type them. 30 people at the gate.
Linked issues
- is duplicated by SUP-1206 Northgate: same at Wigan, codes very slow Closed
Comments (3)
Martin Hale · 7 Oct 2026, 05:10 UTC
OK. Paper list at the gate for now.
Oskar Lund · 7 Oct 2026, 05:35 UTC
Back to normal since 06:50: codes are arriving within seconds again. Sorry for the start to your shift.
Hi Martin, we know and we're on it. Our SMS provider's route to UK networks is slow this morning; codes arrive 3 to 9 minutes late. It's on our status page, and the code screen says codes are late. If a code expires before it arrives, ask for a new one once it does.