Support / SUP-1208
Marlow: authenticator codes rejected for two admins
Description
Since this morning two of our admins get "code not valid" from the authenticator app. Typing the code fast doesn't help.
Comments (2)
Kerry Doyle · 7 Oct 2026, 11:00 UTC
Both phones were on manual time after a trip. Fixed.
Hi Kerry, in the sign-in log both admins' codes are exactly one step behind, which usually means the phone's clock is off by a minute or more. On each phone, set the date and time to automatic (in Google Authenticator: Settings, Time correction for codes, Sync now) and try again.