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Support / SUP-1224

Marlow: MFA reset, phone lost in the blast freezer

Project
Support
Type
Support request
Status
Done Done
Priority
Medium
Organization
Marlow Cold Chain
Reporter
Tom Ashby <tom.ashby@marlow.example>
Assignee
Yusuf Demir <yusuf.demir@acme-hq.example>
Labels
marlow-cold-chainmfa
Components
identity-service
Created
11 Oct 2026, 17:40 UTC
Updated
12 Oct 2026, 06:30 UTC
Resolved
12 Oct 2026, 06:30 UTC

Description

Dropped my phone in the blast freezer at Wakefield. Need an MFA reset for my admin account before the Monday shift. Kerry can confirm.

Comments (2)

Yusuf Demir · 12 Oct 2026, 06:05 UTC

Morning Tom. Kerry confirmed by email at 07:50, so MFA is reset: sign in with your password and scan the new QR code. Sorry about the phone.

Tom Ashby · 12 Oct 2026, 06:30 UTC

In. Phone's still frozen.