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Support / SUP-1230

Tejo Fresh (prospect): would their data stay in the EU?

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Tejo Fresh
Reporter
Isabel Moreau <isabel.moreau@acme-hq.example>
Assignee
Tom Weber <tom.weber@acme-hq.example>
Labels
tejo-freshdata-residencypre-sales
Components
infrastructure
Created
12 Oct 2026, 07:40 UTC
Updated
12 Oct 2026, 08:45 UTC
Resolved
12 Oct 2026, 08:45 UTC

Description

Rui at Tejo Fresh asks whether their data would stay in the EU. Same question Halden asked last week; can I give the same answer?

Comments (2)

Tom Weber · 12 Oct 2026, 08:30 UTCInternal note

Yes, the same answer as Halden's (ACM-269): yes, if Tejo is placed in the EU region at onboarding; their data and backups stay in that region. Mira is making sure onboarding can't skip the region (ACM-296). Don't promise anything about email yet: where our mail provider keeps what it sends is still being checked for Halden.

Isabel Moreau · 12 Oct 2026, 08:45 UTCInternal note

Thanks, sent Rui the yes-if.