Support / SUP-1233
Brakeline: asked to sign in again for every link in the emails
Description
Every time I click a link in your emails I have to sign in again with Microsoft. On the Leeds office PC. Is this normal?
Dean Whitaker, Depot manager Leeds
Comments (2)
Dean Whitaker · 12 Oct 2026, 09:00 UTC
OK, thanks Pia.
Hi Dean, on a shared PC that's expected: each link starts a sign-in, and when the browser doesn't keep your Microsoft session (shared PCs are often set to clear it), you're asked again. On your own PC, choosing "Stay signed in" at the Microsoft prompt helps, if Brakeline's IT allows it. On shared PCs, signing in again is the safer behaviour. Nothing is wrong with your account.