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Support / SUP-1241

Marlow: can approvers be required to use MFA, like admins?

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Marlow Cold Chain
Reporter
Tom Ashby <tom.ashby@marlow.example>
Assignee
Mira Holm <mira.holm@acme-hq.example>
Labels
marlow-cold-chainmfafeature-request
Components
identity-service
Created
12 Oct 2026, 11:05 UTC
Updated
13 Oct 2026, 09:10 UTC
Resolved
13 Oct 2026, 09:10 UTC

Description

Our site managers approve now. Our insurer wants MFA for anyone who can grant access. Can approvers be required to use MFA like admins?

Comments (3)

Mira Holm · 12 Oct 2026, 13:20 UTC

Hi Tom, not today: MFA is required for administrators only, and approvers sign in like everyone else at Marlow, with a password. I've added your insurer's point to our list. Until then: approvers can only decide requests from their own site's people, and can't change roles, people or settings. I can write a short note for your insurer if that helps.

Tom Ashby · 12 Oct 2026, 13:45 UTC

Yes please, a note would help.

Mira Holm · 13 Oct 2026, 09:10 UTC

Note attached: who can do what in Marlow's organisation, and which roles require MFA.