Support / SUP-1249
Vossberg: notification emails come from new servers since Friday
Description
Our mail gateway shows your notification emails coming from new servers since Friday morning. Nothing broken, just checking it's you and that we don't need to change anything.
Linked issues
- relates to OPS-50 EU clients' notice emails move to Mailcrest's EU account Done
Comments (3)
Matthias Krüger · 19 Oct 2026, 08:45 UTC
Good, thank you.
Elif Yildiz · 19 Oct 2026, 08:50 UTCInternal note
Only customer to notice the EU mail account, and only because their gateway logs sending hosts. Reminders for EU clients still leave from the old account until ENG-1818 ships this afternoon.
Hi Matthias, it's us. Since Friday, email to customers in our EU region goes through a second account at our mail provider, in its EU region, so the emails and the provider's logs of them stay in the EU. The sender address, SPF and DKIM are the same, so there's nothing to change on your side.