ACME HQDemo work items and pages, made up for Emargen's demo. Not a real company.
Support / SUP-1250

Tejo Fresh (prospect): security questionnaire, 52 questions

Project
Support
Type
Question
Status
In Progress
Priority
Medium
Organization
Tejo Fresh
Reporter
Tom Weber <tom.weber@acme-hq.example>
Assignee
Tom Weber <tom.weber@acme-hq.example>
Labels
tejo-freshsecurity-questionnairepre-sales
Created
19 Oct 2026, 08:40 UTC
Updated
27 Oct 2026, 16:30 UTC

Description

Tejo Fresh sent their security questionnaire: 52 questions, due Friday 30 October. 41 overlap with Halden's (ACM-268); 11 are new, mostly Portuguese data protection, text messages to Portuguese numbers, and their own retention rules. Raising it here so support and security can take their parts.

Tom

Comments (5)

Tom Weber · 19 Oct 2026, 08:45 UTCInternal note

Yusuf: questions 18 and 19 (phone codes in Portugal: delivery, and where numbers are processed). Mira: 31 to 36 (retention, deletion). Maja: 44 (sub-processors) and 47 (DPA).

Yusuf Demir · 20 Oct 2026, 13:10 UTCInternal note

18 and 19 drafted from SUP-1123: Textbridge delivers to all three Portuguese networks; six-digit code, valid ten minutes, five tries. Elif to confirm where Textbridge processes numbers.

Elif Yildiz · 21 Oct 2026, 08:20 UTCInternal note

Confirmed with Textbridge's account manager this morning; the wording is in Tom's draft.

Mira Holm · 23 Oct 2026, 14:00 UTCInternal note

Retention answers drafted: sign-in log 90 days, approvals audit log 400 days; retention settings per customer are being shaped, not promised. The penetration test report came in today: no critical or high findings, three medium, each with an owner and a date. Summary for question 22 is in the draft.

Tom Weber · 27 Oct 2026, 16:30 UTCInternal note

48 of 52 answered. Left: Maja's two and Mira's sign-off. Sending Thursday.