Support / SUP-1258

Brakeline: email says '3 requests moved to you', do I need to do anything?

Project: Support
Type: Question
Status: Done Done
Priority: Medium
Organization: Brakeline
Reporter: Shona McBride <shona.mcbride@brakeline.example>
Assignee: Pia Lang <pia.lang@acme-hq.example>
Labels: brakelineapprovals
Components: identity-servicenotifier
Created: 23 Oct 2026, 07:40 UTC
Updated: 23 Oct 2026, 08:20 UTC
Resolved: 23 Oct 2026, 08:20 UTC

Description

Got an email last night: "3 requests moved to you". I only became York depot manager yesterday. Do I need to do anything?

Shona

Linked issues

relates to SUP-1184 Leeds requests missing Done

Comments (2)

Pia Lang · 23 Oct 2026, 08:05 UTC

Hi Shona, welcome to the role. Since yesterday, when a depot's approver changes, the requests that were waiting go to whoever approves at that depot now, which for York is you. The email lists the three, and in your approvals list each one shows who it was waiting on before ("Moved from"). Approve or decline them as you would any request.

Shona McBride · 23 Oct 2026, 08:20 UTC

Done all three. Handy.