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Support / SUP-1259

Vossberg: depot managers approving at 10 depots in November, what to prepare?

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Vossberg Logistik
Reporter
Matthias Krüger <matthias.krueger@vossberg.example>
Assignee
Clara Rossi <clara.rossi@acme-hq.example>
Labels
vossberg-logistikapprovals
Components
identity-serviceportal
Created
23 Oct 2026, 12:10 UTC
Updated
23 Oct 2026, 14:00 UTC
Resolved
23 Oct 2026, 14:00 UTC

Description

We want to start depot managers approving at 10 depots in November. Until now head office approves everything. What should we prepare?

Comments (2)

Clara Rossi · 23 Oct 2026, 13:30 UTC

Hi Matthias, good. What to prepare:

  1. Give each depot manager the approver role with their depot on it, in the portal. Okta's groups give the role, but the depot lives on the role in the portal, and sign-in leaves it alone.
  2. Start with one depot for a day, then the other nine.
  3. Tell the managers three things: a request goes to the manager of the person's home depot, not the depot they're asking for; there are no deputies, so head office covers when a manager is away; and a request nobody decides closes after 14 days.
  4. Head office keeps All requests, and the inbox's depot view pages properly now (SUP-1243).
Matthias Krüger · 23 Oct 2026, 14:00 UTC

Good. We'll start with the Ruhr depots in the second week of November.