Support / SUP-1267

Corran: the pilot's numbers in writing after the mid-point call

Project: Support
Type: Support request
Status: Done Done
Priority: Medium
Organization: Corran Distribution
Reporter: Siobhan Kerr <siobhan.kerr@corran.example>
Assignee: Ben Carter <ben.carter@acme-hq.example>
Labels: corran-distributionpilot
Components: portal
Created: 27 Oct 2026, 16:00 UTC
Updated: 28 Oct 2026, 11:30 UTC
Resolved: 28 Oct 2026, 11:30 UTC

Description

Thanks for yesterday's call. Can you send the numbers in writing for our ops director?

Comments (3)

Ben Carter · 28 Oct 2026, 10:40 UTC

Hi Siobhan, here they are, from 5 October to the call:

	Eurocentral	Livingston	Both
People	125	105	230
Access requests	101	83	184
Median time to a decision	4 h 40	5 h 30	5 h

What we agreed: a decision within one working day, and depot managers approving without help after the first week, which both depots do. Your IT team measures their own hours on access until the pilot ends on 27 November.

Siobhan Kerr · 28 Oct 2026, 11:15 UTC

Exactly what we need, thanks Ben.

Ben Carter · 28 Oct 2026, 11:30 UTCInternal note

Same numbers in Isabel's Corran initiative in Emargen, for the success criteria.