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Support / SUP-583

Brakeline: York test sign-in refused, response 'not yet valid'

Project
Support
Type
Support request
Status
Done Done
Priority
High
Organization
Brakeline
Reporter
Priya Nair <priya.nair@brakeline.example>
Assignee
Ana Ruiz <ana.ruiz@acme-hq.example>
Labels
brakelinesingle-sign-onrollout
Components
identity-service
Created
3 Mar 2026, 10:05 UTC
Updated
4 Mar 2026, 14:30 UTC
Resolved
4 Mar 2026, 14:30 UTC

Description

Early test for Saturday's depots: Leeds, Wakefield and Bradford test accounts get in. York's gets past the Microsoft page, then your page says:

The sign-in response is not yet valid.

Tried three times, same each time.

Linked issues

Comments (5)

Ana Ruiz · 3 Mar 2026, 10:30 UTC

Thanks Priya, looking with Marek now.

Marek Nowak · 3 Mar 2026, 13:10 UTCInternal note

York's responses carry a NotBefore 40 s ahead of the clock on the UK host that took them; we allowed no clock difference at all. ENG-1337: accept up to two minutes either way, and fix that host's time sync.

Ana Ruiz · 3 Mar 2026, 13:30 UTC

Found it: one of our servers in London was running 40 seconds behind, and we refused anything stamped even a second in its future. We're fixing both today. Nothing to change on your side.

Marek Nowak · 4 Mar 2026, 11:00 UTCInternal note

ENG-1337 deployed, host clock fixed. York test sign-in passes.

Ana Ruiz · 4 Mar 2026, 14:30 UTC

York's test account gets in now. Closing; all four are ready for Thursday's rehearsal.