ACME HQDemo work items and pages, made up for Emargen's demo. Not a real company.
Support / SUP-834

Marlow: MFA for portal administrators

Project
Support
Type
Question
Status
Done Done
Priority
High
Organization
Marlow Cold Chain
Reporter
Tom Ashby <tom.ashby@marlow.example>
Assignee
Ines Costa <ines.costa@acme-hq.example>
Labels
marlow-cold-chainmfasecurity
Components
identity-serviceportal
Created
12 May 2026, 06:30 UTC
Updated
11 Jun 2026, 08:20 UTC
Resolved
11 Jun 2026, 08:20 UTC

Description

Hi,

our insurer's renewal form asks whether admin users of our systems have two-factor authentication. Do you support it for the portal? If yes, how do we turn it on? The renewal is due 30 June.

Tom Ashby Operations, Marlow Cold Chain

Linked issues

Comments (5)

Ines Costa · 12 May 2026, 08:05 UTC

Hi Tom,

Not yet. Today administrators sign in with a password only.

A second factor for administrators is being built right now. I'll confirm the date here as soon as I have it.

Mira Holm · 12 May 2026, 09:30 UTCInternal note

Started yesterday (MFA for administrators, ENG-1431). TOTP with an authenticator app, required for every administrator, no opt-out. Aiming for early June. Fine to tell Marlow 'before the end of June'.

Ines Costa · 12 May 2026, 09:50 UTC

Tom, our security lead confirms it will be ready before the end of June: every administrator will use an authenticator app as a second step.

Tom Ashby · 12 May 2026, 11:20 UTC

That works for the renewal. Thanks.

Ines Costa · 11 Jun 2026, 08:20 UTC

Hi Tom, it's live today. At their next sign-in, every Marlow administrator is asked to set up an authenticator app (any TOTP app works) and enter a code. After that they enter a code at each sign-in.

People who aren't administrators sign in as before. Closing this one; good luck with the renewal.