Parcelwise: two Zwolle people get 'No account found' with Entra ID

Project: Support
Type: Support request
Status: Done Done
Priority: Medium
Organization: Parcelwise
Reporter: Ruud Visser <ruud.visser@parcelwise.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: parcelwisesingle-sign-on
Components: identity-service
Created: 18 May 2026, 09:15 UTC
Updated: 18 May 2026, 13:30 UTC
Resolved: 18 May 2026, 13:30 UTC

Description

Two people at Zwolle get "No account found for this sign-in". They have accounts, I can see them in People.

Comments (3)

Ines Costa · 18 May 2026, 11:05 UTC

Hi Ruud, we match the email Entra ID sends at sign-in to the email on the account. For both, they differ: Entra ID sends s.mulder@parcelwise.example, and the account has sanne.mulder@parcelwise.example (the other is the same pattern).

An administrator can change the email on each account to the one Entra ID uses, and they'll get in.

Ruud Visser · 18 May 2026, 13:12 UTC

Fixed both, they're in.

Ines Costa · 18 May 2026, 13:30 UTC

Closing.