Brakeline: request emails 20–40 minutes late this morning

Project: Support
Type: Support request
Status: Done Done
Priority: Medium
Organization: Brakeline
Reporter: Priya Nair <priya.nair@brakeline.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: brakelineemailnotices
Components: notifier
Created: 19 May 2026, 08:20 UTC
Updated: 19 May 2026, 14:10 UTC
Resolved: 19 May 2026, 14:10 UTC

Description

The 'request waiting' emails were 20 to 40 minutes late this morning between about 8 and 9 our time. Fine now. What happened?

Comments (5)

Ines Costa · 19 May 2026, 08:35 UTCInternal note

Marek, anything in notifier this morning around 09:00–10:00 our time?

Marek Nowak · 19 May 2026, 09:20 UTCInternal note

Notifier deploy at 09:10. Old workers stopped before new ones took over the queue; mail backed up about 35 min, cleared 09:48. No mail lost. Changing the deploy so workers hand over.

Ines Costa · 19 May 2026, 09:45 UTC

Hi Priya, it was us: we updated the service that sends our emails at 09:10 (08:10 your time), and for about 35 minutes emails queued instead of going out. None were lost; they all went out by 09:48.

We're changing how that service is updated so emails keep flowing during the next one.

Priya Nair · 19 May 2026, 13:55 UTC

Thanks for the explanation.

Ines Costa · 19 May 2026, 14:10 UTC

Closing.