Vossberg: 12 people at Leipzig see 'Account deactivated'

Project: Support
Type: Support request
Status: Done Done
Priority: High
Organization: Vossberg Logistik
Reporter: Matthias Krüger <matthias.krueger@vossberg.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: vossberg-logistikaccounts
Components: portal
Created: 22 May 2026, 12:20 UTC
Updated: 22 May 2026, 14:40 UTC
Resolved: 22 May 2026, 14:40 UTC

Description

12 people at Leipzig can't sign in, message "Account deactivated". They didn't leave.

Comments (3)

Ines Costa · 22 May 2026, 13:05 UTC

Hi Matthias, all 12 were deactivated yesterday at 16:12 by one of your administrators (the shared HR account), probably meant for a different list. An administrator can reactivate them under People → Deactivated. Their access comes back as it was.

Matthias Krüger · 22 May 2026, 14:30 UTC

Wrong export from HR. Reactivated, all fine.

Ines Costa · 22 May 2026, 14:40 UTC

Glad it's sorted. Closing.