Greenhollow: wrong code typed several times, is the person locked out?

Project: Support
Type: Question
Status: Done Done
Priority: Low
Organization: Greenhollow Dairy
Reporter: Ciarán Walsh <ciaran.walsh@greenhollow.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: greenhollow-dairyphone-codes
Components: identity-service
Created: 9 Jun 2026, 12:40 UTC
Updated: 9 Jun 2026, 14:10 UTC
Resolved: 9 Jun 2026, 14:10 UTC

Description

One of the lads typed the code wrong five or six times this morning. Are they blocked now?

Comments (3)

Ines Costa · 9 Jun 2026, 13:30 UTC

Hi Ciarán, only for a short while: after five wrong codes the person waits 15 minutes before asking for a new one. A code works for 10 minutes, a new one can be asked for after 60 seconds, and it replaces the old one.

Ciarán Walsh · 9 Jun 2026, 14:00 UTC

Grand, that explains this morning.

Ines Costa · 9 Jun 2026, 14:10 UTC

Closing.