Northgate: code texts come from 'ACME', drivers think it's spam

Project: Support
Type: Question
Status: Closed Won't Do
Priority: Low
Organization: Northgate
Reporter: Gareth Lloyd <gareth.lloyd@northgate.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: northgatephone-codessms
Components: notifier
Created: 22 Jun 2026, 12:30 UTC
Updated: 23 Jun 2026, 13:00 UTC
Resolved: 23 Jun 2026, 13:00 UTC

Description

Some drivers deleted the code text because it comes from 'ACME' and they don't know who that is. Can it say Northgate?

Comments (3)

Ines Costa · 22 Jun 2026, 13:10 UTCInternal note

Elif, can the SMS sender name be per customer?

Elif Yildiz · 23 Jun 2026, 08:30 UTCInternal note

Not today. One sender name for everyone. Per-customer names need registering each name with Textbridge in each country, weeks per country. Not planned.

Ines Costa · 23 Jun 2026, 13:00 UTC

Hi Gareth, not today, I'm afraid: the text comes from the same sender for every customer, and a sender name per customer would need registering with the phone networks country by country.

What helps in the meantime: a line at the toolbox talk that the code text comes from "ACME", the company behind your sign-in. Closing for now.