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Support / SUP-976

Northgate: every approval decision in Q2, for our auditors

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Northgate
Reporter
Rachel Owusu <rachel.owusu@northgate.example>
Assignee
Ben Carter <ben.carter@acme-hq.example>
Labels
northgateauditapprovals
Components
identity-service
Created
24 Jun 2026, 07:00 UTC
Updated
3 Jul 2026, 13:40 UTC
Resolved
3 Jul 2026, 13:40 UTC

Description

For our auditors: every access request at our sites from 1 April to 30 June, who decided it, when, and what was granted. A spreadsheet is fine. We need it by 3 July.

Rachel Owusu Compliance manager, Northgate

Comments (6)

Ben Carter · 24 Jun 2026, 09:30 UTC

Hi Rachel, we'll pull it for you as a one-off CSV and send it on 1 July. Two things it can't show: a decision that was later changed shows only the last one, and it doesn't say which role someone held when they decided.

Ben Carter · 24 Jun 2026, 09:35 UTCInternal note

Elif, can you run the Q2 decisions for Northgate (client 2006) on 1 July? Request, decided by, decided at, outcome, site.

Elif Yildiz · 1 Jul 2026, 08:20 UTCInternal note

1,914 requests; 23 decisions were written over later. File on the ticket.

Ben Carter · 1 Jul 2026, 09:00 UTC

Hi Rachel, file attached: 1,914 requests from 1 April to 30 June, one row each.

Rachel Owusu · 3 Jul 2026, 13:20 UTC

Thanks. The auditors sampled 200 approvals: 37 have no reason recorded. They'll want a reason on every request from now on.

Ben Carter · 3 Jul 2026, 13:40 UTCInternal note

Northgate auditors: 37 of 200 sampled approvals with no reason. For Noor: a reason on every request.