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Support / SUP-978

Kelderby: agency drivers have no Entra ID account

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Kelderby
Reporter
Sanne Bech <sanne.bech@kelderby.example>
Assignee
Clara Rossi <clara.rossi@acme-hq.example>
Labels
kelderbyphone-codessingle-sign-on
Components
identity-service
Created
24 Jun 2026, 09:15 UTC
Updated
25 Jun 2026, 08:00 UTC
Resolved
25 Jun 2026, 08:00 UTC

Description

Our depots use agency drivers, often for a few weeks or less. They have no Entra ID account. How do they sign in once a depot is on single sign-on?

Comments (3)

Clara Rossi · 24 Jun 2026, 12:30 UTC

Hi Sanne, with a phone code: an account with their mobile number instead of an email, and a code by text message at each sign-in.

Switching a depot to single sign-on doesn't touch phone-code accounts, so agency drivers keep signing in that way after the switch.

When an agency driver leaves, an administrator deactivates the account. There's no end date on an account today.

Sanne Bech · 25 Jun 2026, 07:40 UTC

Good. Deactivating will be the hard part, the agencies don't tell us when they stop.

Clara Rossi · 25 Jun 2026, 08:00 UTC

Noted on the go-live plan. Closing.