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Customer success / Customer success / Customers

Corran Distribution (pilot)

By Ben Carter · created 1 Oct 2026, 08:30 UTC · last updated 26 Oct 2026, 13:05 UTC · version 5

corran-distributionpilotuk

Sales: Isabel Moreau · Pilot: Ben Carter · Corran: Siobhan Kerr (operations)

In short

Logistics, Scotland and the north of England. 20 depots. Pilot at two depots since 5 October: Eurocentral and Livingston, about 230 people. Region: UK (London). Passwords for the pilot; Corran uses Entra ID and would switch if they sign.

Pilot plan

WeekWhat
5 OctOrganisation set up; 230 people imported; depot managers as approvers for their depots
12 OctAccess requests through ACME at both depots
26 OctMid-point call with Siobhan
27 NovPilot ends; decision with Corran

Success criteria (draft)

Not agreed with Corran yet. The initiative Isabel started to settle them stayed at idea; Ben took them to the mid-point call instead.

  1. Access requests decided within one working day, from about three today.
  2. Depot managers approve without help after the first week.
  3. Corran's IT spends less than two hours a week on access.

Mid-point, 26 October