Notices: what we send
By Rafael Duarte · created 12 Sep 2022, 07:50 UTC · last updated 23 Oct 2026, 08:40 UTC · version 13
noticesemailnotifier
Owner: Noor Haddad
Every email, SMS and in-app notice the product sends, who gets it and when. The notifier sends them all.
Notices
| Notice | To | In-app | SMS | Since | |
|---|---|---|---|---|---|
| A request is waiting for you | The request's approver | yes | yes | 2020 | |
| Reminder: a request still waits | The request's approver, after 24 h, then daily | yes | yes | 22 Jul 2026 | |
| Your request was approved or declined | The person who asked | yes | yes | 2020 | |
| Requests moved to you | The new approver, one email listing them | yes | yes | 22 Oct 2026 | |
| Single sign-on switched on for a depot | The customer's administrators | yes | yes | 2023 | |
| Someone was locked out after failed sign-ins | The customer's administrators | yes | 10 Sep 2026 | ||
| Your sign-in code | The person signing in | yes | 26 May 2026 | ||
| Set up MFA | Administrators without MFA | yes | 11 Jun 2026 |
Not sent today: anything when a request closes after 14 days; anything to a depot's manager before their depot switches to single sign-on (part of ACM-293).
- From "ACME", sent through Mailcrest. EU customers' email goes through Mailcrest's EU region since 16 October; UK and US customers' through our original account.
- An approver can turn emails off; in-app notices and the approvals inbox still show every request.
- English only for now. "Portal in German and Dutch" will translate notices too.
In-app
The bell in the portal, since 4 August. Read and unread, kept for 90 days. See In-app notices.
SMS
Through Textbridge, only for sign-in codes. See Phone-code sign-in.