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Engineering / ENG-1551

Reminder job fails for a whole client when a request has nobody to remind

Project
Engineering
Type
Bug
Status
Done Done
Priority
High
Reporter
Elif Yildiz <elif.yildiz@acme-hq.example>
Assignee
Elif Yildiz <elif.yildiz@acme-hq.example>
Labels
reminders
Components
notifier
Fix versions
notifier 2026.07.17
Sprint
Sprint 46
Parent
ENG-1489 Approver reminders
Created
16 Jul 2026, 07:50 UTC
Updated
17 Jul 2026, 09:30 UTC
Resolved
17 Jul 2026, 09:30 UTC

Description

A test client whose only administrator had been deactivated: a request waiting on that administrator has nobody to remind. The job throws on the empty recipient list and stops for the whole client, so none of its other reminders go out.

Steps to reproduce

  1. Staging client with two administrators and three waiting requests; deactivate one administrator.
  2. Run the reminder job.

Expected: the reminders for the remaining administrator; the request with nobody left logged and skipped. Actual: none sent, error in notifier's log.

Linked issues

Comments (1)

Hanna Virtanen ยท 17 Jul 2026, 09:30 UTC

Verified on staging with the deactivated-administrator set-up. The request with nobody to remind is logged and skipped; the others go out.