Support / SUP-1065

Northgate: drivers ask why requests need a reason now

Project: Support
Type: Question
Status: Done Done
Priority: Lowest
Organization: Northgate
Reporter: Joanne Pike <joanne.pike@northgate.example>
Assignee: Ben Carter <ben.carter@acme-hq.example>
Labels: northgateapprovals
Components: portal
Created: 30 Jul 2026, 07:40 UTC
Updated: 30 Jul 2026, 10:00 UTC
Resolved: 30 Jul 2026, 10:00 UTC

Description

Since yesterday drivers can't send a request without a reason. Some are asking why. What do I tell them?

Linked issues

relates to SUP-980 Northgate: Q2 audit finding, requests without a reason Done

Comments (3)

Ben Carter · 30 Jul 2026, 09:00 UTC

Hi Joanne, Northgate's auditors asked for a reason on every request, and Rachel asked us for it in June. A few words is enough, for example "new forklift licence" or "covering nights at Wigan".

Joanne Pike · 30 Jul 2026, 09:40 UTC

Thanks, I'll put that on the board.

Ben Carter · 30 Jul 2026, 10:00 UTC

Closing.