Support / SUP-980
Northgate: Q2 audit finding, requests without a reason
Description
Our Q2 audit found that most access requests have no reason written. From Q3 the auditors want a reason on every request. Can the reason field be made required?
Linked issues
- relates to ENG-1540 Reason required on access requests Done
- relates to SUP-1062 Northgate: will the request reason show in the Access report? Done
- relates to SUP-1065 Northgate: drivers ask why requests need a reason now Done
Comments (5)
Noor Haddad · 25 Jun 2026, 13:30 UTCInternal note
Reasonable and small. I'll take 'Reason required on access requests' in early July, after the report work. Required for everyone, not a per-customer setting.
Ines Costa · 26 Jun 2026, 07:20 UTC
Product will pick it up in early July. It would apply to every customer, which I think suits you. I'll update here.
Ines Costa · 6 Jul 2026, 12:00 UTC
Started today (ENG-1540).
Ines Costa · 29 Jul 2026, 13:00 UTC
Live today: every new request needs a reason before it can be sent. Requests made before today are unchanged. Closing.
Hi Rachel, today the reason is optional for everyone. I've asked product whether it can be required.