Support / SUP-1075
Parcelwise: administrator lost a half-filled person form when the session ended
Description
I spent ten minutes on a new person's form at the end of my day, pressed Save, and landed on the sign-in page. Everything I'd typed was gone. No warning at all.
Linked issues
- relates to ENG-1598 Warn two minutes before the session ends, with "Stay signed in" Done
Comments (4)
Yusuf Demir · 4 Aug 2026, 07:50 UTCInternal note
Aiko, session ended mid-form with no warning (Parcelwise). Logged ENG-1598: warn two minutes before, with 'Stay signed in'.
Aiko Tanaka · 13 Aug 2026, 13:00 UTCInternal note
ENG-1598 out: dialog two minutes before the session ends, with 'Stay signed in'; announced to screen readers.
Yusuf Demir · 13 Aug 2026, 13:30 UTC
Hi Ruud, since today the portal warns two minutes before your session ends, with a "Stay signed in" button. Closing.
Hi Ruud, sorry about that. Your session had reached its end (eight hours, unless your administrators set a different length), and the portal gave no warning before it did. We'll pass it to engineering: a warning before the session ends would have saved the form.