Support / SUP-1076
Parcelwise: import rejects the HR system's export ("Expected 6 columns, found 1")
Description
Hello,
semicolons are working since last week (SUP-1043), but the export of our HR system fails on every row: "Expected 6 columns, found 1". The file opens fine in Excel. It are the 2,400 new hub staff for September.
Femke
Linked issues
- relates to ENG-1597 People import: detect a tab separator from the header row Done
- relates to SUP-1043 Parcelwise: import rejects a semicolon-separated file Done
Comments (4)
Ines Costa · 4 Aug 2026, 12:35 UTC
Hi Femke, your HR system writes tab-separated files with a .csv name, and the import doesn't read tabs yet. For now: open the file in Excel and save it as "CSV UTF-8 (comma delimited)"; that imports. I can't give you a date for the fix yet.
Yusuf Demir · 4 Aug 2026, 13:00 UTCInternal note
Excel's CSV UTF-8 starts with a byte-order mark; the import reads it fine.
Ines Costa · 20 Aug 2026, 09:30 UTC
Hi Femke, since today's release the import reads tab-separated files too, so your HR system's export works as it is. Closing.
Reproduced with a tab-separated copy of the header: the HR system writes tabs with a .csv name. Logged ENG-1597.