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Support / SUP-1126

Northgate: why can't site managers approve for their own site?

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Northgate
Reporter
Martin Hale <martin.hale@northgate.example>
Assignee
Ben Carter <ben.carter@acme-hq.example>
Labels
northgateapprovalsfeature-request
Components
identity-service
Created
25 Aug 2026, 12:45 UTC
Updated
25 Aug 2026, 14:45 UTC
Resolved
25 Aug 2026, 14:45 UTC

Description

Hi, I manage the Bolton site. New starters wait for our admins at head office to approve gate and forklift access, and that can take a day. I know my people. Why can't site managers approve for their own site?

Martin Hale

Linked issues

Comments (3)

Ines Costa · 25 Aug 2026, 13:05 UTCInternal note

Same ask as SUP-702 (Rachel, March). Ben's account.

Ben Carter · 25 Aug 2026, 14:20 UTC

Hi Martin, thanks for writing. Today only administrators approve, for the whole organisation. Rachel raised the same in March and it's being planned now: our product team is shaping approvals by depot managers (site managers, for Northgate). I'll tell you when there's a date.

Martin Hale · 25 Aug 2026, 14:45 UTC

Good, thanks Ben.