Support / SUP-1132
Vossberg: 9 more double accounts at Kassel after Okta sign-in
Description
9 more double accounts at Kassel, made by the depot office on Saturday after people couldn't sign in. Same as SUP-1113. List attached. Is a merge coming?
Linked issues
- relates to SUP-1113 Vossberg: about 300 people twice in the portal after Okta sign-in Done
- relates to ENG-1688 Merge duplicate people Done
Comments (2)
Bettina Hahn · 2 Sep 2026, 08:20 UTC
Done for all 9, and the depot offices know now.
Hi Bettina, same cause as SUP-1113: their emails in ACME differ from their Okta usernames. Same fix for now: correct the email on the old account and deactivate the new one. Merging two people started in our product team this week; I'll tell you when it's in the portal. It might also help to ask the depot offices not to make new accounts, and to send those people to you instead.